Job Summary
This role focuses on specialized policy servicing activities in the property and casualty insurance domain ensuring accurate policy updates endorsements renewals and data maintenance using advanced skills in MS Office tools. The position is based fully in office with night shift work supporting global stakeholders and delivering timely high quality servicing outcomes for customers and partners.
Responsibilities
Manage end to end policy servicing activities by processing endorsements renewals cancellations and reinstatements with high accuracy using MS Office tools to maintain reliable policy records and minimize operational defects.Coordinate with operations teams underwriting support and customer servicing teams to validate policy information resolve discrepancies and ensure that all servicing requests are completed within defined timelines.Prepare maintain and review detailed policy servicing logs reports and trackers using spreadsheets and word processing tools to provide transparent status updates and enable better operational planning.Analyze incoming policy servicing requests for completeness clarity and compliance with organizational guidelines and then document all required clarifications to avoid rework and service delays.Perform quality checks on processed transactions by validating data points premium changes coverage updates and effective dates to uphold internal quality standards and regulatory expectations.Create and maintain standardized servicing templates and checklists in MS Office to streamline recurring tasks improve team efficiency and reduce manual errors across the policy servicing lifecycle.Collaborate with process experts to identify recurring issues in policy servicing transactions and recommend improvements that optimize workflow efficiency and enhance customer satisfaction outcomes.Support night shift operations by handling high volume policy servicing queues prioritizing tasks based on business rules and ensuring that service level targets are consistently achieved.Document standard operating procedures job aids and reference guides in a clear structured format so that policy servicing steps become easier to follow and training for new team members becomes more efficient.Utilize advanced spreadsheet features such as filters formulas and pivot style analysis in MS Office to derive insights about error trends volume patterns and productivity which are then shared with stakeholders.Monitor adherence to company policies data confidentiality norms and compliance expectations by following all defined controls during policy servicing and reporting any observed gaps to relevant teams.Engage in continuous learning by staying current with changes in property and casualty insurance terminology coverage structures and servicing practices and then applying this knowledge to daily work outcomes.Provide constructive feedback to peers and process owners on pain points observed in policy servicing and contribute to root cause analysis discussions that aim to reduce future defects and processing delays.
Qualifications
Possess five to seven years of hands on experience in policy servicing or similar back office operations where MS Office tools are used extensively for processing documentation and reporting.Demonstrate advanced proficiency in spreadsheets word processing and presentation tools within MS Office with the ability to manage large data sets generate reports and create structured documentation.Bring prior exposure to property and casualty insurance concepts such as policy lifecycle coverages endorsements and renewals which helps interpret servicing requests more accurately even if experience is limited.Exhibit strong analytical and problem solving skills that enable the identification of data inconsistencies process gaps and potential risks during day to day policy servicing activities.Display excellent written and verbal communication skills suitable for working with global stakeholders during night shifts while documenting updates clearly and professionally.Show proven ability to work in a structured work from office environment with consistent night shift schedules while maintaining productivity ownership and accountability for deliverables.Maintain high attention to detail and time management discipline especially when handling repetitive tasks under strict service level agreements ensuring consistent quality and timely completion of work.
Certifications Required
Preferred certifications include insurance domain foundation such as AINS and productivity credentials such as Microsoft Office Specialist or equivalent.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
