Desktop Support Engineer (Onsite - Bogotá, Colombia)
About the role
As a Desktop Support Engineer, you will make an impact by delivering high-quality end-user technical support and ensuring the stability, performance, and reliability of workplace technology services. You will be a valued member of the Infrastructure Services team and work collaboratively with end users, IT support teams, vendors, and client stakeholders to provide an exceptional support experience.
In this role, you will:
- Provide technical support for Windows 10, Windows 11, desktops, laptops, macOS devices, and mobile devices.
- Troubleshoot and resolve Microsoft 365, email, access, and user account issues while maintaining high levels of customer satisfaction.
- Manage Active Directory activities including user provisioning, password resets, group management, and access requests.
- Support printers, multifunction devices (MFDs), collaboration tools, and meeting room technologies such as Zoom Rooms and Webex Rooms.
- Diagnose and resolve basic networking issues involving LAN, Wi-Fi, VPN connectivity, and endpoint communication.
- Log, track, and resolve incidents and service requests within agreed service levels while maintaining accurate documentation and asset records.
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days per week in a client or Cognizant office in Bogotá, Colombia.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- 7+ years of experience providing desktop support, technical support, or IT field services.
- Strong hands-on experience supporting Windows 10 and Windows 11 environments.
- Experience supporting laptops, desktop hardware, macOS devices, and mobile devices.
- Solid knowledge of Microsoft 365 administration and troubleshooting.
- Experience with Active Directory user and access management.
- Knowledge of incident management and IT service management processes, preferably using ServiceNow.
- Experience troubleshooting printers, multifunction devices, and end-user peripheral equipment.
- Ability to diagnose and resolve basic networking issues related to Wi-Fi, LAN, VPN, and connectivity.
These will help you stand out
- Experience with JAMF, SCCM, and MECM for device management and software deployment.
- Experience supporting Zoom Rooms and Webex Rooms technologies.
- Knowledge of change management lifecycle processes.
- Experience supporting users within a large enterprise environment.
- Exposure to the Media industry.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
