Cognizant is seeking a Delivery Lead -Infrastructure Managed Services and IT Asset Management for a full-time opportunity in Des Moines, IA.
Qualified candidates must have valid US work authorization. Cognizant will not offer visa sponsorship now or anytime in the future.
This role will be responsible for end-to-end service delivery, operational governance, transformation initiatives, financial management, and oversight of both Hardware Asset Management (HAM) and Software Asset Management (SAM) functions.
The ideal candidate will have extensive experience managing complex enterprise infrastructure environments, leading global delivery teams, driving operational excellence, and acting as a trusted advisor to senior client stakeholders.
Key Responsibilities
Program Leadership & Governance
- Lead large-scale Infrastructure Managed Services programs supporting global enterprise environments.
- Own service delivery, customer satisfaction, operational KPIs, SLAs, XLAs, and contractual commitments.
- Establish executive governance cadence, steering committees, service reviews, and operational reporting.
- Act as the primary escalation point for critical incidents, service risks, and customer concerns.
- Develop and execute continuous service improvement and transformation roadmaps.
Infrastructure Operations Management
- Oversee delivery across multiple infrastructure towers including:
- End User Services
- Service Desk
- Network Operations
- Data Center Operations
- Server & Storage Administration
- Cloud Operations (Azure, AWS, GCP)
- Database Services
- Identity & Access Management
- Security Operations
- Workplace Technology Services
- Ensure operational stability, availability, performance, and compliance across infrastructure services.
Hardware Asset Management (HAM)
- Govern the complete lifecycle of IT hardware assets.
- Develop asset standards, policies, and lifecycle management processes.
- Manage procurement, deployment, inventory tracking, refresh planning, warranty management, and asset disposal.
- Ensure CMDB and asset repositories remain accurate and audit ready.
- Drive cost optimization through asset utilization and lifecycle management strategies.
Software Asset Management (SAM)
- Lead enterprise-wide software asset management and license compliance programs.
- Manage software inventory, licensing models, renewals, audits, and vendor relationships.
- Establish software governance and usage optimization initiatives.
- Mitigate licensing and compliance risks.
- Drive software rationalization and cost reduction programs.
Financial & Commercial Management
- Manage P&L, budgets, forecasting, resource planning, and financial governance.
- Identify opportunities for cost reduction, automation, and operational efficiencies.
- Participate in contract negotiations, renewals, scope expansion, and service improvements.
- Track delivery performance against contractual obligations.
Transformation & Automation
- Drive infrastructure modernization initiatives.
- Lead adoption of:
- AIOps
- ITSM/ITOM platforms
- ServiceNow
- Infrastructure Automation
- Cloud Transformation
- Observability Platforms
- Develop operational efficiencies through automation and self-healing capabilities.
People Leadership
- Lead, multi-disciplinary teams.
- Build high-performing delivery organizations.
- Mentor delivery managers, tower leads, and operations teams.
- Establish succession planning, training, and talent.
Qualifications:
Experience managing multi-disciplinary teams.
Experience with building high-performance delivery organizations.
Experience managing Service Delivery Teams, Tower Lead and Operations teams.
Experience with succession planning, training and talent.
Technical Knowledge
- Data Center Operations
- Windows & Linux Platforms
- Virtualization (VMware/Hyper-V)
- Storage & Backup Technologies
- Enterprise Networking
- Cloud Platforms (Azure, AWS, GCP)
- ITSM Platforms (ServiceNow preferred)
- Monitoring & Observability Tools
- CMDB & Asset Management Platforms
- Security & Compliance Frameworks
- Software Licensing & Vendor Management
Preferred Certifications
- ITIL v4 Managing Professional or Expert
- PMP / PgMP
- CISSP (Preferred)
- Microsoft Azure Certifications
.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
