About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Senior Consultant – Collections & Servicing (Banking & Financial Services), you will make an impact by leading the evolution of member-facing digital servicing experiences while supporting business transformation initiatives across lending, deposits, and payments domains. You will be a valued member of the Banking & Financial Services team and work collaboratively with business stakeholders, technology teams, operations, and external partners to deliver innovative digital solutions that improve member experience, operational efficiency, and business outcomes.
In this role, you will:
Define and execute the digital product vision and servicing roadmap, aligning capabilities to business objectives including member satisfaction, operational efficiency, risk management, and revenue growth
Own and optimize borrower journeys across self-service channels, including payments, statements, payoffs, hardship assistance, and other digital servicing experiences
Lead Agile backlog management by gathering requirements, writing user stories and acceptance criteria, prioritizing work, and partnering with development teams to deliver high-quality solutions
Leverage AI-driven approaches and tools to accelerate requirements gathering, optimize SDLC processes, improve delivery efficiency, and reduce UAT effort
Utilize analytics, member feedback, operational metrics, and industry trends to drive data-informed decisions, identify enhancement opportunities, and support digital transformation initiatives across Deposits, Loans, and Payments (ACH) domains
Work model – Onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring time in a client or Cognizant office in Vienna, Virginia.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
Bachelor’s degree in Business, Engineering, Technology, or a related field
Minimum 5 years of experience in Product Management, Product Ownership, Business Analysis, or Consulting within Banking, Financial Services, or FinTech environments
Strong expertise in Banking and Financial Services domains, including Deposits, Loans, Loan Servicing, Collections, and Payments (ACH)
Experience in Consumer Loan Servicing and digital customer servicing platforms
Demonstrated experience defining and delivering digital product roadmaps in Agile or SAFe delivery environments
Strong experience gathering requirements, managing product backlogs, writing user stories, acceptance criteria, and collaborating with Agile development teams
Experience working with technology teams on APIs, integrations, and digital customer journeys
Demonstrated ability to translate customer and business needs into digital solutions that improve engagement, efficiency, and overall user satisfaction
Strong knowledge of AI technologies and practical applications within banking transformation initiatives
Proven ability to leverage AI tools and AI-driven approaches to reduce requirements gathering effort, accelerate development activities, and optimize SDLC processes
Experience using AI-driven methodologies to improve testing effectiveness and reduce UAT effort
Strong analytical and problem-solving skills with the ability to use operational metrics, customer insights, and business data to drive decisions
Experience leveraging analytics tools such as Adobe Analytics, Google Analytics, Tableau, or Power BI
Proficiency with Jira, Confluence, and Agile collaboration tools
Excellent communication, consulting, stakeholder management, and facilitation skills
These will help you succeed
Experience with Salesforce Financial Services Cloud or other Salesforce products
Salesforce certifications
SAFe Product Owner/Product Manager (PO/PM) or other Product Owner certifications
Experience leading UAT activities, release planning, production validation, and change management initiatives
Experience working directly with external vendors and technology partners
Familiarity with Voice of Customer/Voice of Member programs, complaint analysis, and customer experience optimization
Experience identifying and implementing AI-enabled automation opportunities within servicing, collections, payments, and lending operations
Strong understanding of digital servicing journeys, self-service platforms, and omnichannel customer experiences
Strong customer-centric mindset with the ability to balance business objectives, risk considerations, and customer experience goals
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
