About the Role
As a Field Service Engineer - Desktop Support, you'll make an impact by keeping laptops, factory devices, printers, handheld scanners, and conference room A/V systems up and running across office and factory environments. You'll deliver onsite break/fix and deployment support, execute incidents and requests through ITSM processes, and apply strong Windows and networking troubleshooting to restore services quickly when issues arise. Your work directly reduces downtime, prevents recurring issues, and keeps both office and factory teams productive. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role, you will:
• Provide hands-on onsite support for break/fix, deployments, and escalations for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems
• Monitor ticket queues and assign tickets through ITSM tools
• Perform incident management and root cause analysis for major incidents, and drive issue prevention
• Create and maintain SOPs, runbooks, and knowledge articles
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Portland, OR.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered:
• 3+ years of desktop support and field services experience, including Windows 11 support, laptop/desktop hardware troubleshooting, and printer support at an expert level
• 2 or more years supporting audio-visual devices, including Cisco VC device troubleshooting and telephony at a basic level
• 2 or more years troubleshooting networking and WiFi issues at an expert level
These will help you stand out:
• Experience supporting factory, shop floor, warehouse, or production environments where device uptime is critical
• Strong communication and coordination skills, with the ability to support both technical and non-technical users and collaborate effectively with cross-functional IT teams
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
