About the role
As a Senior Technical Consultant - ServiceNow CSM, you will make an impact by designing, configuring, and delivering scalable ServiceNow Customer Service Management (CSM) solutions that drive business transformation and improve customer experiences. You will be a valued member of the ServiceNow delivery team and work collaboratively with solution architects, business stakeholders, developers, and client teams to deliver high-quality solutions aligned with business objectives.
In this role, you will:
Participate in client workshops and requirements-gathering sessions to understand business needs and translate them into technical solutions.
Collaborate with Solution Architects to support solution design, technical documentation, and story estimation activities.
Configure and develop ServiceNow CSM solutions following platform best practices and quality standards.
Provide technical guidance and recommendations on ServiceNow capabilities, frameworks, integrations, and platform functionality.
Design and implement scalable ServiceNow solutions that align with current business requirements and future growth objectives.
Work closely with cross-functional teams to ensure seamless integration and effective delivery of ServiceNow applications.
Support solution assessments, technical reviews, and continuous improvement initiatives to enhance delivery efficiency.
Contribute to technical documentation, knowledge sharing, and adoption of ServiceNow best practices across project teams.
Work model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations..
What you need to have to be considered
ServiceNow Customer Service Management (CSM) certification with strong hands-on implementation experience.
Proven experience delivering at least two end-to-end ServiceNow CSM implementations.
Minimum 3 years of experience working with ServiceNow Customer Service Management (CSM) solutions.
Certification as a ServiceNow System Administrator (CSA).
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
Strong understanding of ServiceNow platform architecture, configuration, workflows, and integrations.
ITIL Foundation certification with knowledge of IT Service Management principles.
Experience participating in Agile development projects and collaborating with multidisciplinary teams.
These will help you stand out
Scrum Master certification or experience working within Scrum delivery frameworks.
Additional ServiceNow certifications beyond CSA and CSM.
Experience with ServiceNow integrations, scripting, and custom application development.
Knowledge of Customer Experience (CX), Case Management, and Digital Workflow solutions.
Consulting experience working directly with enterprise clients and stakeholders.
Applicants will be accepted till 09/30/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $100K - $114K depending on experience and other qualifications of the successful candidate
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
