About the role
We are seeking a IT Delivery Manager to serve as the primary liaison between our client stakeholders and delivery teams. In this role, you will be responsible for building strong client relationships, ensuring successful project delivery, managing escalations, and identifying opportunities for account growth. You will collaborate closely with cross-functional teams to drive client satisfaction, operational excellence, and long-term business success.
In this role, you will:
· Act as the primary point of contact between the client and onsite/offshore delivery teams, building and maintaining trusted relationships with key stakeholders.
· Gather and understand client business requirements, translating them into actionable requirements for delivery teams.
· Monitor project progress, timelines, deliverables, and service levels to ensure alignment with client expectations and contractual commitments.
· Manage client escalations, proactively resolve issues, and coordinate with internal teams to minimize project risks and delivery disruptions.
· Identify opportunities for account expansion through additional projects, service enhancements, and strategic growth initiatives.
· Prepare and present status reports, executive updates, meeting summaries, and performance dashboards to client and internal leadership teams.
· Coordinate with cross-functional teams including development, QA, infrastructure, and support to ensure seamless project execution and communication.
· Conduct regular client governance meetings and feedback sessions to assess satisfaction levels and drive continuous improvement initiatives.
· Support contract renewals, retention strategies, and long-term relationship management efforts.
· Promote operational excellence and ensure adherence to project delivery standards, processes, and best practices.
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Columbus, GA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.
Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.
What you need to have to be considered
· 18+ years of experience in IT services, software delivery, consulting, account management, client engagement, or related fields.
· Demonstrated experience managing client relationships, stakeholder communications, and escalations within technology delivery environments.
· Strong understanding of the Software Development Life Cycle (SDLC), IT infrastructure, or enterprise technology services.
· Excellent verbal, written, presentation, and interpersonal communication skills.
· Experience coordinating with distributed teams and managing onsite-offshore delivery models.
· Knowledge of project management methodologies such as Agile, Scrum, or Waterfall.
· Experience using project and service management tools such as JIRA, ServiceNow, Microsoft Project, or similar platforms.
· Strong business acumen with an understanding of contracts, SLAs, budgeting, billing, and service delivery governance.
· Ability to travel and work onsite at client locations as required.
This will help you stand out
· 5+ years of experience in account management, client services, delivery management, or onsite engagement roles.
· Proven success in driving customer satisfaction, account growth, and long-term client retention.
· Experience identifying and developing upselling and cross-selling opportunities within existing accounts.
· Certifications such as PMP, ITIL, Six Sigma, Scrum Master, or other relevant project and service management credentials.
· Experience working with global delivery teams and managing large-scale enterprise client engagements.
· Strong analytical and reporting skills with experience creating executive-level dashboards and business reviews.
Salary and Other Compensation:
The annual salary for this position is between $113,459 to $195,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
