Job Summary
This role focuses on accurate and efficient policy servicing operations for an MNC insurance support function ensuring high quality documentation reporting and data maintenance using MS Office in a structured work from office night shift environment. The specialist will manage policy related requests updates and records directly contributing to operational reliability customer satisfaction and regulatory compliance across global stakeholders.
Responsibilities
- Manage end to end policy servicing activities by updating records validating input data and maintaining standardized documentation in MS Office to ensure accurate support for core insurance operations
- Perform detailed review of policy information from multiple sources and reconcile discrepancies using spreadsheets and text processing tools to maintain precise and auditable records
- Prepare structured reports and status trackers in MS Office that summarize policy changes requests issues and resolutions to enable transparent communication to internal stakeholders
- Handle policy servicing requests received through designated channels by interpreting instructions prioritizing tasks and processing updates within defined turnaround times to support service level adherence
- Monitor policy servicing queues during the night shift and organize workload based on urgency and complexity to ensure timely completion of assigned activities without backlog
- Collaborate with cross functional operations teams by sharing updated policy information clarifying data requirements and aligning on processing standards to maintain consistency across systems and processes
- Execute quality checks on completed policy servicing transactions by reviewing relevant fields verifying adherence to guidelines and documenting corrections to strengthen overall process quality
- Maintain structured logs and trackers of policy servicing activities in MS Office to support traceability enable performance analysis and provide a clear record for audits and internal reviews
- Identify recurring issues in policy servicing such as data entry errors or incomplete information and propose process refinements to reduce rework and improve accuracy over time
- Provide responsive support to internal customers by clarifying policy servicing status explaining required information and ensuring that queries are addressed in a professional and timely manner
- Adhere to night shift schedules attendance norms and office based work protocols while following data security and confidentiality practices associated with insurance policy information
- Align day to day policy servicing work with company goals of operational excellence and customer centricity by maintaining high accuracy levels and consistent turnaround times that support trust in insurance services
- Contribute to team knowledge repositories by documenting standard procedures tips for efficient MS Office usage and common resolution approaches to improve onboarding and continuous learning for peers
Qualifications
- Demonstrate solid proficiency in MS Office including spreadsheets text documents and presentations with the ability to organize large data sets apply formulas and generate clear reports tailored to policy servicing
- Show proven experience of two to four years in back office or operations roles where meticulous data handling documentation and adherence to process guidelines were central to daily responsibilities
- Display strong attention to detail and analytical thinking with the capability to spot anomalies in policy data and follow structured steps to investigate and resolve issues without impacting service quality
- Bring clear and concise communication skills in written and verbal form to interpret instructions document outcomes and coordinate with colleagues and stakeholders in a professional manner
- Exhibit willingness and ability to work full time from office in a night shift schedule while maintaining productivity accuracy and resilience in a time bound operations environment
- Apply basic understanding of insurance or financial services operations and be ready to learn specific policy servicing frameworks to align work outputs with regulatory and organizational expectations
- Leverage any prior exposure to auto claims processing as a domain understanding advantage by relating claim scenarios to policy data and improving the relevance and completeness of servicing actions
Certifications Required
Certification in MS Office or equivalent office productivity tools preferred insurance operations or claims processing certification is an added advantage
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
