Job Summary
Serve as a subject matter expert in policy servicing for an international organization ensuring accurate management of policy data service requests and documentation through strong proficiency in MS Office tools. Collaborate with global stakeholders in a hybrid work model and night shift environment to sustain high quality customer outcomes and operational efficiency while supporting auto claims domain processes.
Responsibilities
- Manage end to end policy servicing activities including policy setup validation endorsement processing and renewals to ensure accurate and timely maintenance of customer policy records in the core servicing systems
- Execute complex policy data updates and reconciliations using MS Office tools to maintain clean error free data sets that support reliable reporting and risk assessment for the organization
- Prepare structured service request trackers and workflow logs in spreadsheets to monitor volumes turnaround time and quality metrics enabling continuous improvement of policy servicing operations
- Create clear and well formatted documentation templates checklists and job aids in text processing tools to standardize policy servicing procedures and reduce process variation across the servicing team
- Analyze policy servicing exceptions and discrepancies by reviewing documents and system entries then summarize findings in structured reports to enable root cause resolution and prevent recurring operational issues
- Coordinate with customer facing teams and internal operations to clarify policy terms coverage details and servicing requirements ensuring that each request is fully understood and handled according to applicable standards
- Respond to servicing queries escalations and information requests during night shifts by investigating policy history and documenting outcomes in tracking files to provide transparent and traceable service responses
- Monitor and update servicing dashboards using spreadsheet and presentation tools to highlight workload distribution performance indicators and risk areas supporting informed decision making by management
- Contribute to auto claims related servicing tasks where applicable by validating policy details coverage triggers and claim related endorsements ensuring smooth linkage between policy servicing and claims handling
- Support hybrid work model effectiveness by maintaining well organized digital files shared trackers and communication logs that allow seamless collaboration between onsite and remote team members
- Identify opportunities to streamline repetitive servicing steps and propose enhancements in workflows templates or data validation checks that improve operational efficiency and reduce processing time
- Adhere strictly to organizational standards regulatory guidelines and information security practices when handling customer policy data ensuring full compliance and protection of sensitive information
- Participate in knowledge sharing sessions and cross training within the servicing group by preparing reference material and walkthrough notes that strengthen collective expertise in policy servicing and auto claims processes
Qualifications
- Demonstrate strong hands on experience in using spreadsheet word processing and presentation applications within MS Office to manage large policy data sets create reports and design servicing templates
- Apply detailed understanding of policy servicing concepts such as endorsements renewals cancellations and reinstatements to interpret servicing requests and execute accurate updates in servicing systems
- Utilize analytical thinking and problem solving skills to investigate data mismatches servicing errors and documentation gaps then recommend practical corrective actions that improve process reliability
- Exhibit clear written and verbal communication skills to explain complex policy information to internal stakeholders summarize servicing outcomes and document procedures in an accessible format
- Leverage prior exposure to auto claims domain where available to connect policy servicing decisions with downstream claim impacts enhancing overall customer experience and operational alignment
- Maintain high levels of accuracy productivity and responsiveness while working in a night shift hybrid environment by effectively organizing tasks managing time and following structured work routines
- Show commitment to continuous learning in policy servicing regulatory updates and technology tools by engaging with training resources and applying new knowledge to daily servicing activities
Certifications Required
Preferred certification in MS Office Specialist or equivalent proficiency credential relevant to MS Office tools and insurance operations.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
