Systems Engineer

1. Job Title : Systems Engineer 2. Job Summary : Systems Engineer role focused on delivering responsive service desk support and reliable system operations for a global hybrid work environment. The role involves investigating incidents executing standardized changes and collaborating with cross functional teams to maintain stability and performance. Exposure to property and casualty insurance processes is valued to better align technology solutions with business outcomes. 3. Experience : 0 - 3 years 4. Required Skills : Technical Skills: Service Desk Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Service Desk 7. Shift : Day 8. Responsibilities : -Provide timely and courteous service desk support by responding to tickets and requests to ensure stable productivity for end users in a hybrid work model. -Resolve incidents by performing detailed troubleshooting of operating systems applications and network connectivity to restore normal service within agreed timelines. -Document issues resolutions and workarounds in a structured knowledge base to improve future response efficiency and reduce repeated incidents. -Escalate complex problems to appropriate support tiers by clearly capturing context impact and steps performed to enable faster resolution. -Monitor alert dashboards and basic system health indicators to identify potential issues early and coordinate remediation activities. -Perform routine tasks such as user account setup access adjustments and basic configuration updates while adhering to defined procedures and controls. -Collaborate with infrastructure application and security teams to support planned changes and minimize disruption to business operations. -Assist in coordinating day to day support activities for property and casualty insurance applications when applicable ensuring service levels are met. -Communicate clearly with stakeholders on ticket status work in progress and resolution steps to maintain transparency and trust. -Participate in continuous improvement initiatives by sharing recurring issues and suggesting enhancements to tools or processes. -Adhere to company policies and compliance requirements by following standardized workflows and ensuring accurate documentation of all actions. -Support adoption of collaboration tools and workplace technologies by guiding users through features that enhance productivity and engagement. -Contribute to environmental sustainability and corporate responsibility by promoting efficient use of technology resources and minimizing waste. -Qualifications -Demonstrate foundational experience in service desk operations or technical support including handling incidents requests and basic change activities. -Show working knowledge of common operating systems office productivity suites and endpoint devices used in enterprise environments. -Apply strong analytical skills to identify root causes of user issues and translate technical findings into clear nontechnical explanations. -Exhibit familiarity with ticketing tools monitoring dashboards and knowledge management systems used in modern support organizations. -Display an understanding of property and casualty insurance terminology and workflows as an added advantage for business aligned solutions. -Maintain effective communication collaboration and time management skills to handle multiple tickets and priorities in a structured way. -Commit to continuous learning through relevant certifications training and on the job practice to keep technical and service capabilities current. 9. Job Location : Primary Location :PHNCMANC01(ITPHL Manila - NC PHL CLT/RMT) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Programmer Analyst [70PM00] 11. Demand Requires Travel? : No 12. Certifications Required : NA