About the Client
Our client is a leading organization operating across the Utilities and Home Services Insurance sectors, focused on driving growth, transformation, and customer-centric service excellence. The client is committed to leveraging domain expertise, product-led innovation, and risk-aware change to deliver sustainable value across customer, service, revenue, and claims operations.
Role Overview
We are seeking an experienced Domain Consultant / Engagement Lead to support growth, transformation, product management, cost-to-serve improvement, and risk-aware change initiatives across Utilities and Home Services Insurance. The role combines industry knowledge, consulting capability, product ownership, stakeholder engagement, and delivery leadership to shape strategy, define operating models, identify value opportunities, and implement practical solutions across customer, service, revenue, and claims operations.
Key Responsibilities
Lead consulting engagements across growth strategy, operating model transformation, cost-to-serve reduction, product-led change, and delivery assurance.
Assess current-state customer, service, revenue, order-to-cash, claims, and field/service processes to identify improvement opportunities.
Define future-state operating models, product roadmaps, prioritised backlogs, KPIs, business cases, value cases, transformation roadmaps, and benefits-realisation plans.
Facilitate workshops, discovery sessions, stakeholder interviews, and solution design discussions with business, operations, product, technology, and senior leadership teams.
Act as the bridge between the client's stakeholders and delivery teams, ensuring recommendations translate into practical processes, roles, controls, governance, and implementation actions.
Contribute to proposals, client presentations, thought leadership, account growth, and value-expansion opportunities.
Required Experience
Strong consulting, domain advisory, engagement leadership, or product management experience in Utilities, Energy Retail, Home Services, Insurance, or customer-service-led industries.
Proven experience shaping growth strategies, cost-to-serve improvement, operating model transformation, and product or service proposition initiatives.
Good understanding of customer operations, service operations, revenue operations, order-to-cash, billing, collections, claims handling, complaints, and leakage reduction.
Experience creating executive-ready deliverables including business cases, operating models, process maps, roadmaps, governance packs, and client presentations.
Strong ability to engage senior stakeholders, structure ambiguous problems, conduct analysis, and convert insights into actionable recommendations and delivery plans.
Key Skills and Capabilities
Domain expertise across Utilities, Home Services, Insurance, customer operations, product management, and field/service-led environments.
Structured thinking, problem solving, analytical skills, and ability to define value drivers, cost levers, KPIs, and measurable business outcomes.
Strong product strategy, proposition development, roadmap management, backlog shaping, prioritisation, and benefit-led delivery capability.
Excellent stakeholder management, facilitation, written communication, and influencing skills, with confidence working across business and technology teams.
Commercial awareness, self-starter mindset, and ability to work independently in a hybrid and mostly remote environment.
Insurance Risk Management
The role requires practical understanding of insurance risk management across product, customer, claims, operational, regulatory, data, and third-party dimensions. The candidate should identify key risk drivers, assess how risks arise across customer journeys and claims operations, and support proportionate controls that protect customers, reduce leakage, and enable sustainable growth.
Support risk appetite, governance routines, escalation paths, management information, and control design for insurance-related risks.
Assess underwriting, pricing, claims, fraud, complaints, conduct, operational resilience, data, regulatory, automation, AI, and third-party risks.
Work with the client's business, compliance, risk, technology, and operations teams to embed controls into processes, systems, workflows, and customer journeys.
Preferred Experience
Experience with UK Utilities or Insurance order-to-cash market processes and home emergency, warranty, protection, or home services insurance products.
Exposure to digital transformation, automation, AI-enabled service improvement, workflow optimisation, CRM, billing, or claims platforms.
Experience in consulting, systems integration, managed services, proposals, solution shaping, account planning, or business transformation environments.
Working Model
This is a UK-based hybrid role, with the majority of work expected to be performed remotely from home. The candidate should be comfortable travelling occasionally for client workshops, team meetings, planning sessions, or key delivery milestones when required.
Ideal Candidate Profile
The ideal candidate is a commercially minded, product-oriented domain consultant who can operate as a trusted client advisor and hands-on delivery partner. They will bring experience in growth strategy, operating model transformation, cost-to-serve improvement, product-led change, insurance risk management, and customer-service-led process optimisation, translating strategy into executable delivery plans that create measurable business value.
CogWW901
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
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