Role Title: Deskside Engineer
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Job Summary
- Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
What you'll do in the role:
- Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
- Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
- Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
- Provide onsite and remote support to traders in a fast-paced high-pressure environment.
- Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
- Coordinate with application network infrastructure and vendor teams for issue resolution.
- Perform software installations upgrades user access management and hardware deployments.
- Maintain documentation and follow ITIL-based support processes.
- Experience supporting trading floor technologies.
What you’ll need to succeed:
- Strong Windows/Mac devices support and troubleshooting skills.
- Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
- Familiarity with ITSM tools (ServiceNow Remedy etc.).
- Strong communication stakeholder management and problem-solving skills.
- 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
- Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.
Salary and Other Compensation:
The annual salary for this position is between $70,000 to $79,000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
