Job Summary
Contribute as a systems engineer focused on Windows environments networking fundamentals and remote desktop support for a global multinational organization operating in a hybrid work model. Deliver reliable day time support to end users enhance system stability and ensure secure connectivity while collaborating with cross functional teams to improve service quality and business continuity.
Responsibilities
- Provide proactive systems engineering support for Windows based endpoints and servers to ensure consistent performance reliability and secure operation for business critical activities.
- Manage daily desktop support tasks in a hybrid work context by resolving incidents and service requests efficiently to maintain high user satisfaction and minimal disruption.
- Troubleshoot networking issues related to connectivity performance and access control to keep internal systems and cloud services available and responsive.
- Coordinate remote assistance sessions for geographically distributed team members using secure support tools to diagnose and remediate technical issues without onsite visits.
- Monitor system health indicators such as resource utilization patch status and error logs to identify emerging problems early and prevent impact on business processes.
- Document incident resolutions configuration changes and technical procedures in clear knowledge articles to support continuous improvement and consistent future handling of similar issues.
- Collaborate with infrastructure and security teams to implement approved configurations for Windows systems and networks that align with enterprise policies and regulatory expectations.
- Execute day shift operational tasks including user account provisioning access adjustments and routine maintenance activities to ensure smooth start of daily operations across departments.
- Apply standard change management practices for system and network updates by validating changes performing controlled deployments and confirming post implementation stability.
- Assist in deployment and optimization of remote collaboration tools and endpoint management solutions so that hybrid workers can operate securely from office and home locations.
- Support antivirus endpoint protection and basic security controls on Windows devices to reduce vulnerabilities and contribute to the company commitment to safeguarding client and employee data.
- Engage with stakeholders to understand recurring pain points in desktop and network usage and propose practical improvements that enhance productivity and service reliability.
- Participate in small scale systems enhancement initiatives where configuration tuning and process refinements directly improve operational efficiency and the overall technology experience for society facing services.
Qualifications
- Possess hands on experience managing Windows operating systems including installation configuration user environment setup and routine maintenance in an enterprise context.
- Demonstrate solid understanding of networking concepts such as IP addressing routing switching DNS and basic firewall rules sufficient to investigate and resolve connectivity issues.
- Bring practical desktop support experience covering hardware peripherals common office applications remote access tools and endpoint security utilities for hybrid workers.
- Show familiarity with remote support platforms and ticketing systems enabling structured incident handling clear communication and traceable resolution activities.
- Exhibit problem solving skills and attention to detail when analyzing logs symptoms and user reports to identify root causes and prevent recurring system or network problems.
- Display collaborative working style with cross functional technology teams and business users ensuring that technical solutions align with organizational objectives and deliver tangible value.
- Prefer exposure to enterprise environment standards such as centralized authentication configuration management and patching approaches that scale across many Windows endpoints.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
