Overview:
Our Cognizant leadership team, working with our client, is currently seeking individuals to support claims processing operations as part of an established healthcare services team. The full-time position is located in the Phoenix, AZ area at our Mesa facility or remote if outside of the Phoenix area, based on business and client need. We are seeking highly motivated professionals with strong attention to detail, data accuracy, and willingness to learn healthcare claims processes. Prior healthcare, claims, or contact center experience is preferred, although training will be provided.
Job Description:
This position requires individuals to perform the following duties and work as part of a team:
· Review, validate, and process healthcare claims in accordance with client policies, procedures, benefit guidelines, and regulatory requirements.
· Verify member, provider, authorization, eligibility, benefits, diagnosis, procedure, and claim information prior to claims adjudication or resolution.
· Research claim edits, denials, suspensions, duplicates, coordination of benefits issues, and other exceptions using applicable systems and knowledge resources.
· Accurately document claim actions, notes, outcomes, and supporting details in the appropriate claims processing platforms.
· Meet established productivity, quality, accuracy, attendance, and turnaround time expectations while maintaining confidentiality and compliance standards.
· Identify trends, errors, or process gaps and escalate issues to the appropriate team lead, supervisor, or support group as needed.
· Support claim rework, adjustment, reconsideration, and correction activities as assigned by the business or client.
· Collaborate with internal teams including quality, training, operations, provider/member support, and subject matter experts to resolve claims-related issues.
· Maintain working knowledge of standard operating procedures, client updates, job aids, and healthcare claims processing guidelines.
· Assist with special projects, inventory clean-up, peak season support, and additional operational tasks as required.
· Ability to work overtime and/or a flexible schedule based on business, client, and/or account needs.
· Other duties as assigned.
Qualifications:
The ideal candidate will possess the following skills and experience:
· College graduate preferred or at least completed two (2) years of college education with no back subjects.
· Minimum of one (1) year of healthcare, claims processing, back-office operations, contact center, or administrative experience preferred.
· Knowledge of healthcare claims, benefits, eligibility, provider/member information, or insurance terminology is preferred.
· Good spoken and written English communication skills.
· Strong data entry, analytical, research, and problem-solving skills.
· Working knowledge of Microsoft Office applications, especially Excel, Outlook, and Teams.
· High attention to detail with ability to follow job aids, standard operating procedures, and client-specific instructions.
· Ability to manage workload, prioritize claim inventory, and meet daily productivity and quality goals.
· High level of integrity, ethical behavior, confidentiality, and compliance mindset, including handling protected health information appropriately.
Physical Demands:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel.
The employee is occasionally required to stand, walk, reach with arms and hands, and to stoop, kneel, or crawl. Vision abilities required to perform this job include close vision.
Work Environment:
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is typically working in an office, call center, or remote work environment. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.
All job descriptions are subject to change based on business, client, and/or account-specific needs.
Salary and Other Compensation:
Applications will be accepted until August 30, 2026.
The hourly rate for this position is between $16.00 – 17.00 per hour, depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cog2026
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
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