Leading at Cognizant
This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level:
- Drive our business strategy and inspire teams around our future.
- Live the leadership behaviors, leading themselves, others and the business.
- Uphold our values, role modeling them in every action and decision.
- Nurture our people and culture, creating a workplace where all can thrive.
This includes leading with strategic ability, architecting client value, driving AI-led innovation, executing with discipline, building a collaborative ecosystem, and amplifying human potential.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.
About the role
As an Senior Program Director, you will make an impact by owning end-to-end Infrastructure Management Services (IMS) delivery, operational excellence, and financial performance across a large-scale North America engagement, serving as the primary client-facing delivery executive who drives service excellence, stakeholder satisfaction, AI-led transformation, and profitable business growth. You will be a valued member of the Infrastructure Management Services (IMS) delivery team and work collaboratively with client IT leadership, business stakeholders, market units, vertical leaders, solution and pre-sales teams, and clients.
In this role, you will
· Own end-to-end IMS delivery operations across the North America footprint, ensuring SLA achievement, contractual compliance, operational stability, and service excellence.
· Serve as the primary point of contact for client IT leadership and business stakeholders, managing executive relationships, governance forums, escalations, and customer satisfaction initiatives.
· Direct revenue, operating margin, forecasting, and financial performance for a multi-million-dollar managed services engagement, while driving achievement of business growth objectives including a 20% year-over-year growth target.
· Lead AI-led transformation initiatives, automation programs, and modernization efforts aligned with client business outcomes, and translate client business challenges into technology solutions from pursuit through steady-state delivery.
· Manage large-scale global delivery teams across onsite, nearshore, offshore, and matrixed organizations, and build, mentor, and retain high-performing delivery leadership teams.
· Consistently demonstrate the Cognizant Way to Lead through strategic agility, client value creation, AI-led innovation, disciplined execution, collaborative ecosystem building and amplifying human potential through a culture of growth, inclusion and effective human-AI collaboration.
Work model
At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is an Onsite/Hybrid position requiring time each week in a client office in Minneapolis, MN. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
· 15+ years of experience in IT services with at least 8 years of senior delivery leadership, including 10+ years in Infrastructure Management Services (IMS), infrastructure operations, and SLA-based managed services delivery.
· Proven experience managing large-scale enterprise infrastructure engagements and geographically distributed delivery organizations, including service desk and infrastructure tower operations.
· Strong client-facing leadership experience with executive and CXO-level stakeholder management, plus demonstrated ownership of large-account P&L, revenue, operating margins, and forecasting.
· Proven track record of driving transformation, automation, and operational excellence, with a strong understanding of AI-led delivery models and infrastructure modernization strategies.
· Excellent communication, executive presentation, negotiation, and relationship management skills, with deep knowledge of IT outsourcing, managed services governance, and service delivery best practices.
· Demonstrated ability to lead with strategic vision, client-centric thinking, innovation, disciplined execution, collaboration and a commitment to developing people in line with the Cognizant Way to Lead.
· Proven track record of building trust, demonstrating ownership, exercising sound judgment and fostering an inclusive culture that supports growth and associate success.
These will help you succeed
· Experience leading AI-driven infrastructure transformation and automation programs, with a strong understanding of emerging AI technologies applied within IMS.
· Experience working with strategic alliance partners, vendors, and innovation ecosystem partners.
· Prior experience managing large North America-based enterprise infrastructure engagements.
· Industry experience in IT outsourcing and managed infrastructure services environments.
· Experience thriving in complex, fast-evolving environments by translating strategy into action, fostering cross-functional collaboration and championing continuous learning and curiosity.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
Applications will be accepted until September 30, 2026.
· The annual salary for this position is between $200,000 - $230,000 depending on the experience and other qualifications of the successful candidate.
· This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
