ServiceNow Solution Architect
Location: Remote
Employment Type: Full-Time
Job ID: 00070760481
About the role
As a ServiceNow Solution Architect, you will make an impact by leading the design, governance, and delivery of enterprise ServiceNow solutions that support critical business operations and digital transformation initiatives. You will be a valued member of the ServiceNow practice, collaborating closely with business stakeholders, architects, developers, and delivery teams to drive strategic enhancements and platform innovation.
In this role, you will:
- Lead weekly demand backlog meetings and collaborate with stakeholders to prioritize new initiatives and enhancement requests.
- Design scalable, secure, and sustainable ServiceNow solutions aligned with business and enterprise architecture standards.
- Present solution designs, technical recommendations, and architectural decisions through governance and Architecture Review Board forums.
- Manage change requests, deployment planning, release coordination, and production readiness activities.
- Perform hands-on ServiceNow development and configuration while providing technical leadership to the delivery team.
- Drive Agile delivery activities including backlog refinement, sprint planning, testing, deployment, and continuous improvement.
Work Model
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Extensive experience as a ServiceNow Solution Architect, Technical Architect, or Lead Technical Consultant.
- Deep expertise in ServiceNow ITSM, including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and related platform capabilities.
- Strong hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, Workflows, ACLs, Notifications, Update Sets, and integrations.
- Proven experience creating technical solution designs and presenting architecture recommendations to governance boards and senior stakeholders.
- Strong understanding of Agile delivery methodologies, including demand management, backlog refinement, sprint planning, testing, release management, and deployments.
- Experience leading distributed technical teams and mentoring ServiceNow developers.
- Excellent communication, stakeholder management, and problem-solving skills.
These will help you stand out
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) certification(s).
- Experience with ServiceNow integrations using REST, SOAP, IntegrationHub, and third-party platforms.
- Experience with additional ServiceNow modules such as ITOM, ITAM, HRSD, CSM, SPM, SecOps, or FSM.
- Experience supporting large-scale ServiceNow transformation, modernization, or platform consolidation initiatives.
Salary and Other Compensation:
Applicants will be accepted till 11/15/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role cannot offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $133,000 - $156,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
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