About the role
As an End User Computing Support Engineer, you will make an impact by keeping enterprise workplace technology running smoothly — resolving incidents, deploying devices, and ensuring secure, reliable connectivity across multiple customer sites. You will be a valued member of the End-User Computing and Infrastructure Support team and work collaboratively with Network, Security, and Application teams to deliver consistent, high-quality technical support.
In this role, you will:
- Provide Level 2/3 support for desktops, laptops, mobile devices, printers, servers, and network equipment, diagnosing and resolving issues across operating systems, user access, applications, hardware, and connectivity.
- Support enterprise networking and cloud-management environments, including LAN/WAN, TCP/IP, DNS, DHCP, VLAN, Wi-Fi, and Cisco Meraki, and investigate routing, firewall, and application-access issues in coordination with Network, Security, and Application teams.
- Administer and support core Microsoft and virtualization platforms, including Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, Remote Desktop, and Citrix.
- Manage incidents, service requests, and changes through ServiceNow in line with agreed service levels, and carry out device deployment, configuration, patching, software rollout, endpoint security remediation, and asset lifecycle activities.
- Coordinate onsite activities, technology rollouts, and user training while maintaining accurate technical documentation, asset records, and knowledge articles, and keeping stakeholders informed.
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office in Mango Hill, Queensland. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Strong knowledge of Windows desktop operating systems, endpoint hardware, and enterprise workplace support.
- Working knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, LAN/WAN, routing, and firewall concepts, including experience supporting Cisco Meraki networking and troubleshooting endpoint connectivity.
- Experience with Active Directory, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager, Remote Desktop, and Citrix.
- Practical understanding of ITIL-based incident, request, problem, and change management processes, with experience using ServiceNow or a comparable IT service management platform.
- Strong troubleshooting and root-cause analysis skills, with clear verbal and written communication across technical teams, managers, and customers.
These will help you stand out
- Experience with Apple Business Manager and mobile device support.
- Ability to explain technical issues in simple business language for non-technical stakeholders.
- Strong customer-service focus, ownership, and attention to detail.
- Ability to prioritize competing tasks and work independently across multiple sites.
- Willingness to support planned after-hours activities and travel between customer sites when required.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
