Business Systems Analyst (CRM / Data Integration & BI) – Toronto, ON
Downtown Toronto
Work Model: Hybrid, 3-4 days per week in office
Schedule: Monday to Friday, 8:00 AM - 5:00 PM EST
Experience: 2+ years
Job Summary
Cognizant is seeking a Business Systems Analyst to bridge business stakeholders and engineering teams on CRM integration, data pipeline, and reporting initiatives. You will turn business needs into clear technical specifications and deliver dashboards that support data-driven decisions. You will also help keep critical systems stable and well documented.
Key Responsibilities
• Lead requirements elicitation through stakeholder workshops.
• Document business and functional requirements (BRDs, FRDs, user stories, process maps) with clear acceptance criteria.
• Translate business needs into technical specifications.
• Partner with developers on Salesforce/MuleSoft integrations, ETL pipelines, and data mapping and validation logic.
• Perform gap analysis, impact assessments, and root-cause analysis.
• Support UAT and change management activities.
• Triage incidents in ServiceNow to maintain system stability.
• Build and maintain Power BI and Tableau dashboards and KPI reports using SQL and Python.
• Facilitate Agile ceremonies and manage backlogs in JIRA and Confluence.
• Communicate progress, risks, and recommendations to stakeholders.
• Mentor junior analysts and promote documentation and process best practices.
• Perform other duties as assigned.
Qualifications
• Strong SQL skills, with working knowledge of Python and REST APIs (Postman).
• Hands-on experience with Agile/Scrum, SDLC, JIRA, and Confluence.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and analytical abilities.
• Ability to explain technical concepts to non-technical audiences.
Requirements
• Experience: 2+ years as a Business Analyst or in a similar role (required).
• Technical: SQL (required); Python and REST APIs (required).
• Methodology and tools: Agile/Scrum, SDLC, JIRA, Confluence (required).
• Preferred: Salesforce/MuleSoft exposure, Anaplan, Tenable.io, finance or supply chain domain knowledge.
• Education: Bachelor's degree in a related field, preferred.
Compensation
The annual salary for this position is between $85,000.00 - $100,000.00 CAD, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Applications accepted until [10/19th].
Benefits
Cognizant offers the following benefits, subject to applicable eligibility requirements:
• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• Retirement savings plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: Compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Closing
If you enjoy connecting business goals with technical solutions and want to work on CRM, data, and reporting initiatives, we would love to hear from you. Apply now to join our Toronto team.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
