About the Role
We are seeking an experienced, hands-on ServiceNow Architect to lead solution architecture and platform design for a large-scale telecom transformation programme. The role requires strong technical leadership, stakeholder engagement, and practical delivery experience across ServiceNow Telecommunications Service Management, Telecom Service Operations Management, Customer Service Management, IT Service Management, IT Operations Management, CMDB, Security Operations, Integrated Risk Management, integrations, and data migration.
Key Responsibilities
· Own end-to-end solution architecture across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, IRM, integrations, reporting, and platform capabilities
· Translate business requirements, process designs, and fit-gap outcomes into scalable ServiceNow solution designs and implementation roadmaps
· Define the platform blueprint, application boundaries, integration patterns, data flows, security model, and non-functional requirements
· Design telecom service management solutions covering customer, product, service, resource, network, order, incident, case, and service assurance processes
· Lead CMDB and CSDM architecture, including CI hierarchy, product and service modelling, ownership, identification and reconciliation rules, data quality, and governance
· Architect integrations with OSS/BSS, CRM, monitoring, order management, fulfilment, identity, security, Jira, and enterprise systems using appropriate APIs and IntegrationHub patterns
· Provide architectural oversight for data migration, including source assessment, mapping, cleansing, reconciliation, validation, and migration cohort planning
· Facilitate discovery workshops, design sessions, technical deep dives, and architecture reviews with business, operations, security, and engineering stakeholders
· Review solution designs, technical specifications, user stories, acceptance criteria, and development outputs to ensure traceability and design compliance
· Define platform governance, coding standards, reusable design patterns, upgrade strategy, release controls, and technical debt management
· Guide development, testing, integration, and DevOps teams through build, system integration testing, user acceptance testing, deployment, and transition to support
· Identify architectural risks, assumptions, dependencies, and design decisions, and drive timely resolution through programme governance
· Ensure solutions meet security, performance, resilience, scalability, usability, audit, and regulatory requirements
· Provide technical leadership, mentoring, and quality assurance across the ServiceNow delivery team
Required Qualifications
· Extensive experience in ServiceNow architecture, solution design, and enterprise-scale delivery, preferably within telecommunications
· Strong architecture and implementation experience across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, and IRM
· Strong understanding of telecom customer, product, service, resource, network, order, fulfilment, assurance, and operations domains
· Proven expertise in CSDM, CMDB governance, service modelling, identification and reconciliation, Discovery, and data quality management
· Experience designing complex integrations using REST, SOAP, IntegrationHub, MID Server, event-driven patterns, and secure authentication mechanisms
· Hands-on knowledge of JavaScript, Business Rules, Script Includes, Flow Designer, ACLs, UI Policies, data imports, platform configuration, and custom application development
· Experience with enterprise data migration, environment strategy, release management, CI/CD, upgrades, and ServiceNow platform governance
· Ability to lead workshops, challenge requirements constructively, communicate architecture decisions clearly, and influence senior business and technical stakeholders
· Strong understanding of security, privacy, audit, performance, scalability, resilience, and non-functional design considerations
· Excellent analytical, documentation, communication, stakeholder-management, and team-leadership skills
Preferred Certifications
· ServiceNow Certified Technical Architect or Certified Master Architect is highly desirable
· ServiceNow Certified System Administrator and Certified Application Developer
· Relevant implementation specialist certifications in ITSM, CSM, Discovery, Service Mapping, Event Management, SecOps, IRM, or Telecommunications products
· ITIL or TOGAF certification is advantageous. Relevant cloud, integration, security, or telecom-domain certifications are an added benefit.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。
