Cognizant Romania is home to 2400+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).
Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.
Role Description: As a Client Support Specialist with Italian, you will be the primary point of contact for users experiencing technical issues with our suite of products and services.
You will provide technical assistance, troubleshooting and guidance in Italian, helping users understand and effectively use our solutions. The role combines technical knowledge with strong communication skills and a customer-focused approach. Your ability to understand users’ needs, explain technical concepts clearly and provide timely solutions will be essential to your success in this position.
Key Responsibilities:
Provide high-quality technical support to users, primarily via chat, as well as through email and outbound calls.
Diagnose, troubleshoot and resolve technical issues related to application setup, configuration, functionality and integration.
Guide users through step-by-step solutions, ensuring they understand the resolution and know how to prevent similar issues in the future.
Accurately document support interactions, identified issues and provided solutions in the relevant systems and knowledge base.
Collaborate with other support teams and escalate complex technical issues to specialised teams when necessary.
Stay up to date with the latest product features, updates and recommended practices.
Maintain a high level of customer satisfaction by demonstrating empathy, patience and professionalism in every interaction.
Qualifications:
Excellent written and verbal communication skills in Italian, minimum C1 level, and English, minimum B2 level
Previous experience in technical support or a similar customer-facing role.
Good understanding of basic computer hardware, software and networking concepts
Strong analytical and problem-solving skills, supported by a logical and methodical approach.
Excellent communication, interpersonal and active listening skills.
Ability to explain technical information clearly and concisely to both technical and non-technical users.
Strong organisational skills and the ability to manage multiple tasks effectively.
Confidence in using web-based applications and navigating online resources.
Cognizant Romania Employee Benefits:
Flexible Work Schedule – Outside of core working hours, you have the flexibility to arrange your schedule in a way that best suits your personal and professional needs.
Annual Leave – Enjoy 26 vacation days each year to relax, recharge, travel, and spend quality time with family and friends.
Learning & Development – Access a wide range of training programs, workshops, certifications, and continuous learning opportunities to support your professional growth.
Private Medical Insurance – Comprehensive healthcare coverage for your wellbeing and peace of mind.
Employee Assistance Program (EAP) – Confidential professional support services to help you navigate personal, emotional, financial, legal, or work-related challenges.
Meal Tickets – Monthly meal allowance provided through meal vouchers.
Referral Bonus Program – Help us grow our team and be rewarded for successful referrals.
Life Insurance – Additional protection and financial security
Banking Benefits – Preferential banking services and financial products through our partner institutions.
Bookster Library – Access thousands of books, audiobooks, and learning resources to support both personal and professional development.
CogRO105
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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