Entry-level Moment AWS & Google Contact Center Developer
Team: Moment
Position Overview
At Cognizant CX/CRM Moment Practice, small cross-functional teams comprised of Product Managers, Architects, Developers, Designers, and Analysts build high-quality software faster than siloed individuals working independently. These nimble teams foster empathy and collaboration, enabling them to adapt quickly to changing requirements and deliver innovative cloud-based solutions. Our teams follow a Lean-Agile process with a DevOps culture, pushing digital boundaries and embracing transformational technologies in the Customer Experience and CRM areas.
Cognizant is seeking a motivated and innovative Google Contact Center Developer to join our team. This role will focus on building intelligent, scalable contact center solutions using Google Cloud Contact Center AI (CCAI), Google CES, Dialogflow, and other GCP services. The ideal candidate is a collaborative engineer with the opportunity to work on cutting-edge AI and cloud technologies with mentorship from senior engineers.
Key Responsibilities
· Design and implement contact center solutions using Google CCAI, Google Dialogflow (CX and ES), Google Cloud Platform (Cloud Functions, Firestore, Vertex AI, Cloud Storage)
· Develop and integrate GCP services such as Cloud Functions, Firestore, Vertex AI, and Cloud Storage. Work with CRM(Salesforce) and business process automations
· Build intelligent workflows leveraging Agentic AI, Generative AI, and LLMs
· Collaborate with stakeholders to gather requirements and deliver high-quality solutions.
· Write clean, efficient, and testable code using Python
· Ensure solutions meet performance, scalability, and security standards
· Participate in Agile ceremonies, code reviews, and mentoring activities
· Contribute to continuous improvement and innovation within the team
Qualifications
· Bachelor’s degree in computer science or IT/programming major and software development experience
· Strong proficiency in Python programming, APIs, basic cloud concepts in any of the popular hyper scalers like AWS, GCP, Azure
· Any experience or knowledge in one or more of Gen AI, LLMs, Conversational AI, NLP, cloud hyper scaler DevOps, REST APIs, Webhooks, javascript or similar
· Any exposure advanced Agentic AI and/or contact center concepts (nice to have): LangGraph, LangChain, and LLMs (Large Language Models); Agentic AI and Generative AI; Model Context Protocol (MCP)
· Google Cloud certifications (e.g., Professional Cloud Developer, Professional Cloud Architect).
· Experience with CI/CD tools and automation
· Knowledge of voice/chat bot development and conversational AI
· Understanding data privacy and compliance in contact center environments
· Solid understanding of data structures, SQL, DevOps, AI development processes and QA processes
· Strong interest and willingness to learn Agentic AI, GenAI, contact center and cloud environments
· Solid understanding of Google Cloud architecture and best practices
· Familiarity with Agile development and DevOps practices
· Strong communication and problem-solving skills
Location
New hires will be hired at the Cognizant office in Teaneck, NJ where you will work alongside other experienced Cognizant associates delivering technology solutions. Applicants must be willing to relocate to this major geographic area. While we attempt to honor candidate location preferences, business needs and position availability will determine final location assignment.
Start Date
New hires will start in April 2026. While we will attempt to honor candidate start date preferences, business need and position availability will determine final start date assignment. Exact start date will be communicated with enough time for you to plan effectively.
Salary and Other Compensation:
Applications are accepted on an ongoing basis.
The annual salary for this position is $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Why Choose Us?
Cognizant delivers solutions that draw upon the full power and scale of our associates. You will be supported by high-caliber experts and employ some of the most advanced and patented capabilities. Our associate’s diverse backgrounds offer multifaceted perspectives and fuel new ways of thinking. We encourage lively discussions which inspire better results for our clients.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Work Authorization
Due to the nature of this position, Cognizant cannot provide sponsorship for U.S. work authorization (including participation in a CPT/OPT program) for this role.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
补充雇佣信息
薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。
申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。
Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。