Role Objective
The position involves leading the creation and maintenance of systems and processes aimed at ensuring data excellence and supporting the operations of flagship Geo offerings, with a focus on the main mapping product. Serving as a key technical consultant (technical lead) and strategic liaison, the Tools Technical Lead oversees the transition of tools to production while shaping the development roadmap for operational workflows.
Role & Responsibilities
- Lead analysis and resolution of tools and/or software problems: Spearhead the diagnosis and resolution of highly complex, cross-functional problems discovered in tools/products.
- Be the main technical expert: Advise Geo teams, managers and the client, removing technical hurdles and solving major user problems.
- Work with engineering teams: Help define how to report and track bugs, ensuring critical issues are fixed quickly and communicated clearly to leadership.
- Manage tool updates: Plan and coordinate when new tools and updates are released, while checking for potential risks.
- Lead testing: Create and manage testing plans for new features and fixes to make sure they are ready for global use.
- Write code: Regularly write high-quality code for tools and set standards for how others should code.
- Build new tools: Design and launch new tools and dashboards that help teams work more efficiently.
- Implement AI solutions: Strategically deploy and integrate AI-based solutions to enhance existing tools and drive new operational efficiencies.
- Solve global tech issues: Provide technical solutions for complex software problems on Linux and Windows systems.
- Manage advanced support: Create and run the process for handling technical bugs and performance issues, making sure to find and fix the root causes.
- Manage advanced support: Create and run the process for handling technical bugs and performance issues, making sure to find and fix the root causes.
- Implementing FME based solutions.
- Managing ESRI Enterprise.
Experience / Skills
- 7-8 years’ experience in a similar domain, specifically working with large-scale geographic data products and serving as a technical leader.
- Understanding prompt engineering, Cloud/CLI, proven record of implementing AI solutions.
- Working knowledge of modern AI capabilities (e.g., LLM APIs, retrieval-augmented generation) to identify automation opportunities and evaluate product feature feasibility.
- Experience in implementing FME based solutions.
- Experience in managing ESRI Enterprise.
- Advanced GIS experience, including spatial analysis and data pipeline integration (ArcGIS Desktop/Server preferred).
- Intermediate to Advanced proficiency in Python
- Intermediate to Advanced proficiency in Sql
- JavaScript and/or other relevant front-end/tooling languages is required
- At least a bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- Exceptional technological savviness and a proven ability to master and integrate new complex technologies rapidly.
- Superior interpersonal and communication skills, with a proven ability to influence technical and non-technical stakeholders up to the executive level.
- Proven ability to thrive in a rapidly-changing, ambiguous, and high-pressure environment, providing expert guidance and technical leadership to peers during production challenges, transitions, and tool deployments.
- Expert-level, structured problem-solving skills, capable of tackling ill-defined technical challenges, paired with meticulous attention to detail in technical design and execution.
- Demonstrated ability to drive initiatives independently (self-starter), serving as a proactive technical leader who mentors others and champions a culture of continuous learning and creative, scalable problem solving.
- Experience with technical platforms such as Github and machine learning platforms like Vertex AI.
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关于高知特 (Cognizant)
高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。
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