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Sr. Associate - Projects

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Job Summary

We are seeking an experienced Infra Dev Specialist with a strong background in ServiceNow Virtual Agent. The ideal candidate will have 7 to 10 years of experience in infrastructure development and will be responsible for designing implementing and maintaining robust infrastructure solutions. This role is crucial for ensuring the reliability and efficiency of our systems contributing to the overall success of our company.


Responsibilities

  • Lead the design and implementation of infrastructure solutions to meet business requirements.
  • Oversee the maintenance and optimization of existing infrastructure to ensure high availability and performance.
  • Provide technical expertise in ServiceNow Virtual Agent to develop and deploy automated solutions.
  • Collaborate with cross-functional teams to integrate infrastructure solutions with other IT systems.
  • Monitor system performance and troubleshoot issues to minimize downtime and ensure system reliability.
  • Develop and maintain documentation for infrastructure processes and procedures.
  • Implement security best practices to protect company data and systems.
  • Conduct regular audits and assessments to identify areas for improvement and implement necessary changes.
  • Manage infrastructure projects from inception to completion ensuring timely delivery and adherence to budget.
  • Provide training and support to junior team members to enhance their skills and knowledge.
  • Stay updated with the latest industry trends and technologies to ensure the company remains competitive.
  • Participate in disaster recovery planning and testing to ensure business continuity.
  • Collaborate with vendors and service providers to ensure the best solutions and services are procured.

    • Qualifications

  • Possess a minimum of 7 years of experience in infrastructure development.
  • Demonstrate expertise in ServiceNow Virtual Agent.
  • Have strong problem-solving skills and the ability to troubleshoot complex issues.
  • Show proficiency in implementing and maintaining security best practices.
  • Exhibit excellent communication and collaboration skills.
  • Display a strong understanding of infrastructure design and optimization.
  • Have experience in managing infrastructure projects from start to finish.
  • Be knowledgeable in disaster recovery planning and testing.
  • Show the ability to stay updated with industry trends and technologies.

    • Certifications Required

    Certified ServiceNow System Administrator ITIL Foundation Certification

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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