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Sr. Associate - Projects

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Job Summary

We are seeking an experienced Infra Dev Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in ServiceNow TSM ServiceNow CMDB / CSDM and ServiceNow ITOM. This role involves working in a hybrid model with day shifts and no travel requirements. The candidate will play a crucial role in managing and optimizing our infrastructure development processes.


Responsibilities

  • Lead the implementation and management of ServiceNow TSM to streamline IT service management processes.
  • Oversee the configuration and maintenance of ServiceNow CMDB / CSDM to ensure accurate and up-to-date asset and configuration data.
  • Provide expertise in ServiceNow ITOM to enhance IT operations management and automate routine tasks.
  • Collaborate with cross-functional teams to identify and resolve infrastructure-related issues.
  • Develop and maintain documentation for infrastructure processes and procedures.
  • Ensure compliance with industry standards and best practices in infrastructure management.
  • Monitor system performance and implement necessary improvements to optimize efficiency.
  • Conduct regular audits and assessments to identify areas for improvement in infrastructure management.
  • Train and mentor junior team members on ServiceNow best practices and tools.
  • Participate in the planning and execution of infrastructure projects to support business objectives.
  • Communicate effectively with stakeholders to provide updates on infrastructure status and performance.
  • Stay updated with the latest trends and advancements in ServiceNow and infrastructure management.
  • Contribute to the development of strategies to enhance the overall IT infrastructure.

    • Qualifications

  • Must have extensive experience in ServiceNow TSM ServiceNow CMDB / CSDM and ServiceNow ITOM.
  • Should have a strong understanding of IT service management and IT operations management principles.
  • Must possess excellent problem-solving and analytical skills.
  • Should have the ability to work collaboratively in a hybrid work environment.
  • Must have strong communication and documentation skills.
  • Should be able to train and mentor junior team members effectively.
  • Must be proactive in identifying and addressing infrastructure issues.
  • Should have a keen eye for detail and a commitment to maintaining high standards.
  • Must be adaptable to changing technologies and industry trends.
  • Should have experience in conducting audits and assessments.
  • Must be able to manage multiple tasks and projects simultaneously.
  • Should have a strong commitment to continuous improvement.
  • Must be able to work independently and as part of a team.

    • Certifications Required

    ServiceNow Certified Implementation Specialist ITIL Foundation Certification

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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