Job Title: Team Lead, Pricing Operations
Role Overview:
We are seeking a dynamic and experienced Team Lead to join our Pricing Operations program. The ideal candidate will possess a proven track record of successfully leading teams in a fast-paced, 24/7 operational environment. This role demands strong client and people management skills, coupled with the ability to motivate and drive performance within a team. You will be responsible for ensuring the efficient and accurate execution of pricing processes while fostering a positive and productive work environment.
Roles & responsibilities:
· Lead and mentor a team of pricing operations analysts, providing guidance, support, and performance feedback.
· Motivate and inspire the team to achieve and exceed performance targets in a 24/7 operational model, ensuring consistent coverage.
· Conduct regular team meetings and one-on-one sessions to address performance, development, and morale.
· Manage team schedules and ensure adequate staffing to maintain operational efficiency.
· Foster a collaborative and positive work environment, promoting teamwork and knowledge sharing.
· Serve as a primary point of contact for client escalations and inquiries related to pricing operations.
· Build and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
· Proactively identify and address potential client issues, ensuring timely resolution.
· Communicate with clients in a professional and timely manner.
· Oversee the execution of pricing operations processes, ensuring accuracy and efficiency.
· Identify and implement process improvements to enhance productivity and reduce errors.
· Ensure adherence to established policies and procedures.
· Monitor key performance indicators (KPIs) and report on team performance.
Qualifications & preferred candidate profile:
· Total 5 years of experience along with minimum of 2 years of experience in a team lead role within Finance Operations environment.
· Proven experience in client management and building strong client relationships.
· Strong people management skills, with the ability to motivate and develop team members.
· Excellent communication, interpersonal, and problem-solving skills.
· Ability to thrive in a fast-paced, 24/7 operational environment.
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.