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Infra. Technology Specialist

JD 9


Job Summary

We are seeking an experienced Infra. Technology Specialist with 5 to 6 years of experience to join our team. The ideal candidate will have expertise in BMCHelix CMDB and BMCHelix Remedy. This role requires working from the office with rotational shifts. The candidate will play a crucial role in maintaining and optimizing our IT infrastructure ensuring seamless operations and contributing to the companys success.


Responsibilities

  • Oversee the configuration and maintenance of BMCHelix CMDB to ensure accurate and up-to-date information.
  • Provide technical support and troubleshooting for BMCHelix Remedy to ensure smooth operation and minimal downtime.
  • Implement and manage IT infrastructure projects to enhance system performance and reliability.
  • Collaborate with cross-functional teams to identify and resolve infrastructure issues promptly.
  • Monitor system performance and implement necessary upgrades to maintain optimal functionality.
  • Develop and maintain documentation for IT infrastructure processes and procedures.
  • Ensure compliance with company policies and industry standards in all IT operations.
  • Conduct regular audits of IT systems to identify potential vulnerabilities and implement corrective measures.
  • Provide training and support to team members on the use of BMCHelix CMDB and BMCHelix Remedy.
  • Participate in rotational shifts to provide 24/7 support for IT infrastructure.
  • Analyze system logs and performance metrics to identify and address potential issues proactively.
  • Assist in the development and implementation of disaster recovery plans to ensure business continuity.
  • Contribute to the continuous improvement of IT infrastructure processes and practices.

    • Qualifications

  • Possess a strong understanding of BMCHelix CMDB and its configuration management capabilities.
  • Demonstrate expertise in BMCHelix Remedy and its application in IT service management.
  • Have a minimum of 5 years of experience in IT infrastructure management.
  • Exhibit excellent troubleshooting and problem-solving skills.
  • Show proficiency in monitoring and maintaining IT systems for optimal performance.
  • Display strong communication skills to collaborate effectively with cross-functional teams.
  • Have experience in developing and maintaining IT documentation and procedures.
  • Demonstrate the ability to work in rotational shifts and provide 24/7 support.
  • Show commitment to continuous learning and staying updated with industry trends.
  • Possess a proactive approach to identifying and addressing potential IT issues.
  • Have experience in conducting IT system audits and implementing corrective measures.
  • Exhibit strong organizational skills and attention to detail.
  • Demonstrate the ability to contribute to the development and implementation of disaster recovery plans.

    • Certifications Required

    BMCHelix CMDB Certification BMCHelix Remedy Certification

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Our commitment to diversity and inclusion:
    Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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