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Customer Service Representative- entry level

a person sitting at a table with a laptop


Job summary

We are seeking a highly skilled and experienced BPO PE Data professional with 4 to 6 years of experience to join our team. The ideal candidate will have a strong background in MS Office and will work in a hybrid model with day shifts. This role does not require travel. The successful candidate will contribute to our companys goals and have a positive impact on our operations and society.


Responsibilities

  • Manage and analyze data to ensure accuracy and integrity in BPO processes
  • Develop and maintain comprehensive reports using MS Office tools
  • Collaborate with cross-functional teams to streamline data workflows
  • Provide insights and recommendations based on data analysis to improve business processes
  • Ensure compliance with company policies and industry regulations in data handling
  • Monitor and evaluate the performance of data processes and suggest improvements
  • Train and support team members on data management best practices
  • Implement data quality checks and validation procedures
  • Assist in the development and implementation of data management strategies
  • Communicate effectively with stakeholders to understand data requirements and deliver solutions
  • Utilize advanced MS Office skills to automate and enhance data processing tasks
  • Participate in regular team meetings to discuss progress and address challenges
  • Contribute to the continuous improvement of data management practices

    • Qualifications

  • Possess a strong proficiency in MS Office including Excel Word and PowerPoint
  • Have a minimum of 4 years of experience in a BPO data management role
  • Demonstrate excellent analytical and problem-solving skills
  • Show strong attention to detail and accuracy in data handling
  • Exhibit effective communication and collaboration abilities
  • Have experience in developing and maintaining data reports
  • Display a proactive approach to identifying and resolving data issues
  • Be familiar with industry standards and best practices in data management
  • Show the ability to work independently and as part of a team
  • Have a strong understanding of data quality and validation techniques
  • Demonstrate the ability to train and support team members
  • Possess good organizational and time management skills
  • Be adaptable to changing business needs and priorities.

    • Certifications Required

    Certified Data Management Professional (CDMP) or equivalent certification preferred.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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