What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary
This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a Resources company via a Technology Hub. Working with a team of Support Analysts both locally and around the globe, you will be responsible for providing front-line End User Support for issues relating to Hardware, Software (Operating System and Applications), Unified Communications, Printing and Mobile Devices using MDM.
You will be working in a busy, fast paced environment, with a focus on safety and customer satisfaction.
Mandatory Skills
- Strong Level 1 / Level 2 Desktop Support Experience
- Face to Face and Remote Support Experience
- Strong Operating System and Application Support Experience
- Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams and Cisco Webex
- Experience with Mobility / Mobile Device Management / In Tune Support
- Apple iOS and Android OS
- Strong Communication and Customer Service Skills
- Strong Analytical and Problem Solving Skills
- Good level of experience with Active Directory and SCCM
- Experience with ITSM Tools (ServiceNow desirable)
- Good Hardware Asset Management Experience
Roles And Responsibilities
- Level 1 / 2 Desktop Support (Face to Face and Remote)
- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Incidents and Service Requests through to closure
- Installing, configuring and supporting end-user equipment and devices
- Management of hardware failures – co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
- Hands and Feet Support for Remote Resolver Teams
- Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
- Event and Townhall Unified Communicatons Support (Webex, Microsoft Stream)
Salary Range: $65,000-$75,000
Date of Posting: 17th of April 2025
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.