Job Summary
We are seeking a dedicated Technical Lead with 4 to 8 years of experience in ServiceNow ITOM. The ideal candidate will work from our office engaging in rotational shifts to ensure seamless operations. As a Technical Lead you will play a crucial role in optimizing IT operations management contributing to the companys success and societal impact through innovative solutions.
Responsibilities
Design and implement CMDB data integrations from third party systems using ETL tools and Service Graph Connectors
Ensure data accuracy normalization and reconciliation within the CMDB
Monitor and maintain data quality across the CMDB
Configure Discovery schedules and credentials for infrastructure and application components
Analyse Discovery logs troubleshoot issues and perform root cause analysis for failures
Knowledge on Discovery patterns and troubleshoot errors to ensure full coverage
Need to implement Service Mapping for key business services
Design and build custom patterns where ever necessary for unique applications
Configure new integrations with monitoring tools
Enhance existing Event Management rules and implement new alert rules
Provide support for ITOM modules CMDB Discovery Service Mapping and Event Management
Monitor scheduled jobs integrations and MID server failures resolve incidents and requests
Certifications Required
Certified Implementation Specialist - ServiceNow ITOM
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.