Job Summary
Join our dynamic team as a Customer Service Specialist where you will leverage your expertise in provider domain to enhance customer satisfaction. With a focus on delivering exceptional service you will work from home during day shifts ensuring seamless communication and support. Your contributions will drive positive outcomes for both the company and society.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with cross-functional teams to ensure comprehensive support for provider-related queries.
- Utilize technical skills to troubleshoot and resolve customer concerns efficiently.
- Maintain accurate records of customer interactions and transactions.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Develop and maintain strong relationships with customers to foster loyalty and trust.
- Ensure compliance with company policies and procedures in all customer interactions.
- Assist in the development of customer service strategies to enhance overall satisfaction.
- Participate in training sessions to stay updated on industry trends and best practices.
- Contribute to team meetings and share insights to improve service delivery.
- Monitor and report on customer service metrics to track performance and identify opportunities for growth.
- Support the implementation of new technologies to streamline customer service processes.
- Engage in continuous learning to enhance skills and knowledge in the provider domain.
Qualifications
- Possess a minimum of 3 years of experience in customer service within the provider domain.
- Demonstrate strong problem-solving skills and the ability to handle complex inquiries.
- Exhibit excellent communication skills both verbal and written.
- Show proficiency in using customer service software and tools.
- Have a keen understanding of provider-related processes and regulations.
- Display a customer-centric approach with a focus on delivering high-quality service.
- Be adaptable to changing environments and able to work independently from home.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.