At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Job Summary
As a Senior Product Manager Customer Segments you will play a key role within the Everyday Banking team in shaping our propositions across key customer segments. You will lead the development of segment specific insights reporting and strategic recommendations to drive improved customer experience product performance and business growth. You will work cross functionally with data marketing digital distribution and other product teams to deliver outcomes.
Responsibilities
- Drive development of the customer segmentation strategy ensuring it supports the banks growth objectives and aligns with customer needs.
- Understand the voice of the customer be across and preempt impact of macro micro and product landscapes.
- Identify opportunities to improve our propositions supported by a deep understanding of our products and customers. Lead and execute change in partnership with delivery teams and a wide range of stakeholders to continuously improve our product offerings and processes.
- Lead the regular reporting and insight generation across key customer segments turning data into actionable strategies.
- Collaborate with analytics teams to improve segment definitions and measurement frameworks.
- Monitor market trends and competitor activity to ensure our segment strategies remain relevant and differentiated.
- We want to hear from people who have
- Previous experience in product strategy or customer insights is essential for this role
- Strong understanding of customer frameworks customer journeys and value propositions is highly desirable
- Strong commercial acumen and strategy development skills
- Strong communication stakeholder and influencing skills
- Strong analytical skills with confidence using data to drive actionable insights
- Proven problem solving skills coupled with confidence in making data driven decisions
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
- Risk Mindset all employees are expected to proactively identify and understand openly discuss and act on current and future risks.
You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:
- You can pursue innovative career tracks and opportunities here
- You can enhance your professional development through education and dedicated training
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.