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Instructional Designer- Team Manager

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Job Summary

The TM-Policy Servicing role requires a professional with 5 to 6 years of experience proficient in MS Excel to manage and optimize policy servicing processes. The candidate will work in a hybrid model during night shifts focusing on enhancing efficiency and accuracy in policy management particularly in the Auto - Claims and Property & Casualty Insurance domains.


Responsibilities

  • Manage policy servicing processes to ensure efficient operations and high-quality service delivery.
  • Utilize MS Excel to analyze data generate reports and support decision-making processes.
  • Collaborate with cross-functional teams to streamline policy servicing workflows and improve customer satisfaction.
  • Monitor and evaluate policy servicing metrics to identify areas for improvement and implement corrective actions.
  • Provide technical support and guidance to team members in the use of MS Excel for policy servicing tasks.
  • Ensure compliance with industry regulations and company policies in all policy servicing activities.
  • Develop and maintain documentation for policy servicing procedures and best practices.
  • Conduct regular audits of policy servicing processes to ensure accuracy and consistency.
  • Assist in the development and implementation of new policy servicing tools and technologies.
  • Communicate effectively with stakeholders to address policy servicing issues and provide timely resolutions.
  • Support the training and development of team members to enhance their skills and knowledge in policy servicing.
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of policy servicing operations.
  • Contribute to the companys purpose by ensuring high-quality policy servicing that positively impacts customer satisfaction and business outcomes.

    • Qualifications

  • Possess strong proficiency in MS Excel for data analysis and reporting.
  • Have experience in Auto
  • Claims and Property & Casualty Insurance domains is a plus.
  • Demonstrate excellent analytical and problem-solving skills.
  • Exhibit strong communication and interpersonal skills.
  • Show ability to work independently and as part of a team.
  • Display attention to detail and a commitment to accuracy.

    • Certifications Required

  • Microsoft Office Specialist: Excel Certification

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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