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Technical Lead

JD 9


Job Summary

The Technical Lead will be responsible for overseeing and managing the implementation and support of unified communication solutions. This role requires expertise in Microsoft Teams Audio/Video Conferencing and Cisco Unified Communication Manager. The candidate will work in a hybrid model ensuring seamless communication infrastructure for the organization.


Responsibilities

  • Oversee the implementation and support of unified communication solutions to ensure seamless connectivity and communication across the organization.
  • Manage and optimize Microsoft Teams and Audio/Video Conferencing systems to enhance collaboration and productivity.
  • Provide technical expertise in Cisco Unified Communication Manager and Cisco IP Telephony to ensure efficient communication infrastructure.
  • Collaborate with cross-functional teams to integrate unified communication solutions with existing systems and processes.
  • Troubleshoot and resolve technical issues related to unified communication systems to minimize downtime and ensure smooth operations.
  • Develop and maintain documentation for unified communication systems to ensure accurate and up-to-date information is available for reference.
  • Conduct regular system audits and performance evaluations to identify areas for improvement and implement necessary changes.
  • Stay updated with the latest trends and advancements in unified communication technologies to ensure the organization remains competitive.
  • Provide training and support to end-users to ensure they are proficient in using unified communication tools effectively.
  • Coordinate with vendors and service providers to ensure timely delivery and support of unified communication solutions.
  • Ensure compliance with industry standards and regulations related to unified communication systems.
  • Contribute to the development of strategic plans for the organizations communication infrastructure to support business objectives.
  • Participate in project planning and execution to ensure successful implementation of unified communication solutions.

    • Qualifications

  • Possess a strong understanding of Microsoft Teams and its integration with other communication tools.
  • Demonstrate expertise in Audio/Video Conferencing technologies and their application in a corporate environment.
  • Have hands-on experience with Cisco Unified Communication Manager and Cisco IP Telephony.
  • Familiarity with Unified Communication
  • Avaya and its role in enhancing communication systems.
  • Basic knowledge of IP Telephony and its implementation in a hybrid work model.
  • Ability to work effectively in a hybrid work environment and adapt to changing business needs.

    • Certifications Required

  • Cisco Certified Network Associate (CCNA) Collaboration Microsoft Certified: Teams Administrator Associate

    • The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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