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Systems Engineer

JD 3


Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in enhancing our service desk operations through AI-enabled chatbots and advanced networking solutions. With a focus on incident management and Service Now you will ensure seamless IT service delivery .This role requires a proactive approach to problem-solving and a commitment to improving user experiences.


Responsibilities

  • Develop and implement AI-enabled chatbot solutions to streamline service desk operations and improve user interaction.
  • Manage and resolve incidents efficiently using Service Now ensuring minimal disruption to business operations.
  • Collaborate with cross-functional teams to enhance networking capabilities and support seamless connectivity.
  • Provide technical support and guidance to users ensuring timely resolution of service desk queries.
  • Monitor and maintain Windows systems to ensure optimal performance and security.
  • Analyze incident trends and develop strategies to prevent future occurrences enhancing overall service reliability.
  • Participate in rotational shifts to provide 24/7 support ensuring consistent service availability.
  • Document and update incident management processes to improve efficiency and response times.
  • Conduct regular system audits to identify and address potential vulnerabilities.
  • Assist in the development of training materials to enhance team knowledge and skills.
  • Collaborate with stakeholders to gather requirements and implement effective IT solutions.
  • Stay updated with the latest industry trends and technologies to drive continuous improvement.
  • Contribute to the companys mission by ensuring high-quality IT service delivery that supports business goals.

    • Qualifications

  • Possess strong experience in AI-enabled chatbots and their application in service desk environments.
  • Demonstrate proficiency in networking principles and practices to support robust IT infrastructure.
  • Exhibit expertise in incident management and Service Now for efficient problem resolution.
  • Have a solid understanding of Windows systems and their maintenance for optimal performance.
  • Show experience in service desk operations and user support in a hybrid work model.
  • Display excellent communication skills to effectively interact with users and team members.
  • Be adaptable to rotational shifts to provide consistent support across different time zones.

    • Certifications Required

    ITIL Foundation V4 Certification is a plus.

    The Cognizant community:
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 300,000+ associates around the world.
    • We don’t just dream of a better way – we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what’s right.
    • We foster an innovative environment where you can build the career path that’s right for you.

    About us:
    Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Disclaimer:
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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