The professional will be configuring and supporting Servicenow ITSM / ITAM (HAM / SAM) applications and maintain and support the implementation. This person will work very closely with IT Process Architect, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITOM / ITAM Modules of ServiceNow.
The general scope of the work for this position is as follows:
Experience of ITOM suite (CMDB /Discovery) within ServiceNow
Experience of ITAM suite (HAM / SAM) within ServiceNow
Complete understanding & hands-on expertise of CMDB data model with experience in extending CMDB data model for requirements.
Understands technical and functional design requirements for ServiceNow and understands the workflow engines
Uses Mid server, webservices, email and other relevant technology to integrate tools with Service Now.
Define and implement ITOM / ITAM and CMDB best practices in collaboration with cross-functional teams, aligning with industry standards and ITIL processes.
Familiarity with ITIL processes/best practices for ITOM/CMDB/CSDM
Experience in designing/developing ServiceNow Tables/Fields/Forms/Access Controls/Business Rules/ACLs/Client Scripts/UI Policies/UI Macros/UI Scripts/Catalog Forms/etc
Advanced english is a must
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.