We at Cognizant Technology Solutions, we operate at the intersection of e-commerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on web-based shopping portal, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising.
If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them – then we want you to come join us and make advertising even better.
You would have extensive experience of ad operations and dealing with advertisers for managing the accounts and making strategies for the product / customer and involving aspects of negotiation/business development. Incumbent would have managed a business to deliver on Ad priorities (Ads revenue, return on advertising spends, advertiser growth, advertiser optimization).
Skills & Experience
• 7+ years of experience in core operations, people management, customer management; preferably online marketing/advertising operations.
• Should be able to handle escalation queries within the defined TAT.
• Strong Knowledge of Digital Marketing Search/Keyword Based Ad Platforms.
• Demonstrate high level of understanding of internal and external client's business
• Determine client needs and expectations and participate in the development of the overall client service plan
• Strong understanding of Ecommerce domain.
• Experience of working in an external client facing environment
• Ability to work cross-functionally across internal and external stakeholders with a high bias for action
• Client communication, prioritizing work for the team and ensuring the recommendations and optimization on the account is designed to meet client KPIs
• Sound judgment, attention to detail and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule
• Fluent in English & an excellent communicator
• Manage a team of 10+ digital marketers along with 1 or 2 Process Specialists (SME)
• Take complete ownership and accountability for delivery of operational metrics including CSAT, SLAs and Capacity utilization for your teams & devise daily, weekly, monthly, quarterly strategies to meet targets
• Ensure high quality of delivery and performance from the entire team including SMEs
• Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines
• Ensure bench strength and attrition is under control and does not impact operational excellence
• Oversee Solutions repository and ensure top quality solutions are available to the associates
• Developing strategies for project metric improvement beyond industry standards
• Advise management on additional resources and situations that will help growth and sustained productivity efforts
• Manage project for emergency operations, manage client relationship, support associate / resources for individual growth
• Track and provide reports of service levels for all levels of the organization to Client Program Managers at regular intervals, and work with Client Program Managers to resolve nonperformance
• Ability to lead performance analysis and long-term strategic roadmaps for high level campaigns
• Ability to prioritize and multitask with little supervision
• Strong communication skills to direct any potential issues to either the client or the advertisers
• Collaborate with other support functions like MIS, Training, QA, PEX etc. and ensure optimum utilization of these teams to enhance operational delivery
• Amazon Advertising Experience is a plus
Next steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
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コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
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コグニザントは、多様性を受け入れ、公平性を支持し、インクルージョンを重視する機会均等雇用者です。コグニザントは、誰もが意見を聞き、受け入れられ、歓迎されていると感じられるコミュニティの育成に尽力しています。人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障害、遺伝情報、妊娠、退役軍人の地位、または各国で規定されている法律やその他の保護される特性に基づいて、人材の採用を行っています。
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免責事項
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