Delivery Lead - ServiceNow

Are you a dynamic leader with a passion for delivering exceptional service? Cognizant is looking for a Delivery Lead with ServiceNow experience to join our team and drive excellence in our service delivery. Reporting to senior leadership, you will oversee all functions within the delivery organization, ensuring high-quality service for our clients.

In this role you will be responsible for:

• Lead with Vision: Provide leadership and direction to the regional services delivery organization, inspiring your team to achieve excellence.
• Set the Bar High: Establish ambitious goals and objectives for service delivery team members, fostering a culture of continuous improvement.
• Innovate and Improve: Develop professional services delivery practices through the creation of repeatable processes and implementation of best practices.
• Consistency is Key: Ensure the creation and maintenance of delivery collateral (e.g., templates and presentations) for efficient and consistent client-facing deliverables.
• Build and Grow: Onboard, train, and develop team members, fostering a supportive and collaborative team culture.
• Collaborate for Success: Partner with sales and other services teams to provide support during sales pursuits.
• Resource Management: Work with other leaders and resource managers to identify and allocate resources for each project, resolving any conflicts.
• Plan for the Future: Participate in resourcing and hiring planning meetings with other service delivery leaders and management team members.
• Maximize Utilization: Manage and increase utilization numbers of service delivery team members, ensuring accurate resource and revenue projections.
• Measure and Report: Develop metrics and reports to demonstrate team performance, profitability, and continuous improvement.
• Communicate Effectively: Articulate status, manage risk, and escalate issues to senior leadership as needed.

To be successful in this role your soft skills and experience should include:

• Proven experience in a leadership role within service delivery .
• Strong knowledge and experience with ServiceNow.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and implement best practices and repeatable processes.
• Strong problem-solving skills and ability to manage risk.
• Experience in resource management and team development.

Benefits
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.

Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Delivery Lead position.

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

コグニザントのコミュニティ 

コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。

• コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
•  私たちはより良い方法を考えるだけでなく、それを実現していきます。
• 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
• キャリアを築いていくことができる革新的な環境を育んでいきます。

コグニザントについて 
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。

“Diversity ＆Inclusion”へのコミットメント 
コグニザントは、多様性を受け入れ、公平性を支持し、インクルージョンを重視する機会均等雇用者です。コグニザントは、誰もが意見を聞き、受け入れられ、歓迎されていると感じられるコミュニティの育成に尽力しています。人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障害、遺伝情報、妊娠、退役軍人の地位、または各国で規定されている法律やその他の保護される特性に基づいて、人材の採用を行っています。

求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、CareersNA2@cognizant.com までご要望と連絡先をお知らせください。

免責事項 
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。