We are seeking a highly experienced Sr. Technology Architect with 18 to 22 years of experience to join our team. The ideal candidate will have expertise in Google CCAI Platform, Genesys Cloud and Amazon Connect. This role involves designing and implementing advanced technology solutions to drive our business forward. The work model is hybrid and the shift is day. Travel is not required.
Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.
Role: Genesys Architect
Location: New Jersey
Experience: 18 - 22 Yrs
Salary and Other Compensation:
The annual salary for this position is between $130,000 and $180,000 depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Paid holidays plus Paid Time Off
• Medical/Dental/Vision/Life Insurance
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
- Lead the design and implementation of advanced technology solutions using Google CCAI Platform Genesys Cloud and Amazon Connect
- Oversee the development and deployment of scalable and reliable architectures that meet business requirements
- Provide technical guidance and mentorship to the development team to ensure best practices are followed
- Collaborate with cross-functional teams to understand business needs and translate them into technical solutions
- Ensure the integration of various systems and platforms to create a seamless user experience
- Conduct regular assessments of the technology landscape to identify opportunities for improvement and innovation
- Develop and maintain comprehensive documentation for all architectural designs and implementations
- Monitor system performance and implement optimizations to enhance efficiency and reliability
- Stay updated with the latest industry trends and technologies to ensure the company remains competitive
- Drive the adoption of new technologies and methodologies to improve the overall technology stack
- Ensure compliance with data quality and data governance standards in all technology solutions
- Facilitate effective communication between stakeholders to ensure alignment on project goals and objectives
- Contribute to the companys purpose by delivering technology solutions that have a positive impact on society
Qualifications
- Must have extensive experience with Google CCAI Platform Genesys Cloud and Amazon Connect
- Should have a strong background in designing and implementing scalable architectures
- Must possess excellent problem-solving skills and the ability to think critically
- Should have experience in data quality and data governance
- Must have strong communication and collaboration skills
- Should be able to work effectively in a hybrid work model
- Must be detail-oriented and able to manage multiple projects simultaneously
- Should have a proactive approach to identifying and addressing potential issues
- Must be committed to continuous learning and professional development
- Should have a proven track record of delivering high-quality technology solutions
- Must be able to work independently and as part of a team
- Should have a strong understanding of industry best practices and standards
- Must be able to adapt to changing business needs and priorities.
Certifications Required
Google Cloud Certified - Professional Cloud Architect Genesys Cloud Certified Professional AWS Certified Solutions Architect
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
- コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
- 私たちはより良い方法を考えるだけでなく、それを実現していきます。
- 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
- キャリアを築いていくことができる革新的な環境を育んでいきます。
コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
“Diversity ＆Inclusion”へのコミットメント
コグニザントは、多様性を受け入れ、公平性を支持し、インクルージョンを重視する機会均等雇用者です。コグニザントは、誰もが意見を聞き、受け入れられ、歓迎されていると感じられるコミュニティの育成に尽力しています。人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障害、遺伝情報、妊娠、退役軍人の地位、または各国で規定されている法律やその他の保護される特性に基づいて、人材の採用を行っています。
求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、CareersNA2@cognizant.com までご要望と連絡先をお知らせください。
免責事項
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。