North Delivery Lead
Permanent Employment – Denmark
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a North Delivery Lead to join our ServiceNow Business Unit.
About Cognizant SNBG
The ServiceNow Business Group (SNBG), also known as Thirdera, a Cognizant Company, offers comprehensive solutions and services that leverage the powerful ServiceNow platform to streamline enterprise operations, enhance employee experiences, and drive digital transformation. Our deep understanding of end-to-end ServiceNow services empowers us to streamline processes, drive operational efficiency, and enhance customer experiences.
With our comprehensive portfolio spanning ITSM, HR automation, Experience, AI, and beyond, the SNBG unlocks new growth opportunities. Leveraging our cutting-edge capabilities can propel Cognizant's business forward, delivering valuable outcomes for clients and enabling substantial high-ACV engagements for Cognizant's sales teams.
With over 2,400 skilled professionals dedicated to ServiceNow, the SNBG is one of the largest and most credentialed ServiceNow practices in the world.
About the role
The Service Delivery Manager oversees all functions within the delivery organization with the goal of ensuring the delivery of a high-quality service to our clients. The Service Delivery Manager directly oversees regional service delivery team members and maintains and governs service delivery processes that are required to meet clients’ business needs. The Service Delivery Manager is accountable for client success, team performance, and overall growth and profitability of the delivery organization. The Service Delivery Manager role is—as applicable— stakeholder-facing and requires that you establish and manage expectations with clients and drive the delivery team(s) to achieve those expectations to a high standard.
• Provide leadership and direction to the regional services delivery organization.
• Establish goals and objectives for service delivery team members.
• Lead and work with your peers and your team to develop professional services delivery practices through the creation of repeatable processes and implementation best practices; continually improve practices to meet industry demands and overall delivery improvements.
• Ensure the creation and maintenance of appropriate delivery collateral (e.g., delivery templates and presentations) to ensure efficient and consistent production of client facing deliverables that adhere to delivery best practices.
• Onboard, train and develop team members, as well as retain them by fostering supportive and collaborative team culture.
• Partner with the sales and other services teams to provide support during sales pursuits.
• Work with other services delivery leaders and resource managers to identify appropriate resource requirements for each account and project and assist in resolving any resource booking conflicts.
• Participate in resourcing and hiring planning meetings with other service delivery leaders and other appropriate management team members.
• Assist with managing and increasing utilization numbers of service delivery team members; also ensure accuracy of hours forecasts to ensure accurate resource and revenue projections.
• Develop metrics and reports that demonstrate team performance and profitability, as well as continuous improvement to service delivery processes and procedures.
• Articulate status, manage risk, and escalate issues to senior leadership team members – as / when needed.
• Participate, as appropriate, in the management of the overall health and long-term services strategy for client accounts.
• As appropriate, participate in the management of customer escalations and collaborate with various stakeholders to develop positive outcomes.
• Foster collaboration with our sales, alliance and channel teams, recruitment and other service delivery leaders and teams.
Our ideal candidate
• 8 years’ experience in Consulting or relevant project experience in Digital Transformation.
• Strong understanding of ServiceNow
• Leadership and communication skills: ability to lead and motivate teams, and to communicate effectively with stakeholders.
• Build and manage customer relationships to achieve the highest level of satisfaction.
• A degree in Computer Science or equivalent.
What you can expect
• Become part of a the ‘flag ship’ success story - We go through enormous growth!
• Organization driven by technology – We have a tremendous technology backbone
• Open, ‘can do’ team spirit
• Environment where you can make your own ideas reality
• Drive your own career
• Market conform benefits
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
- コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
- 私たちはより良い方法を考えるだけでなく、それを実現していきます。
- 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
- キャリアを築いていくことができる革新的な環境を育んでいきます。
コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
コグニザントは機会均等雇用を実践しています。応募および候補者としての選考は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人としての地位、または連邦法、州法、もしくは地方自治体の法律で保護されているその他の特性に基づいて行われることはありません。
求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、[email protected] までご要望と連絡先をお知らせください。
免責事項
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。