About Cognizant:
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Summary about the Role:
Provide IT support to Cognizant Internal business team and work collaborated with different IT offshore team to solve any IT related problem. Report into APAC IT manager, Internal service provider for Cognizant IT team.
On Your Day to day, You’ll Find Yourself:
- Serve as break/fix technician for a wide variety of user technologies in the related practices of end user computing.
- Manage and prevent escalation on IT from Singapore locations.
- SLA control, Driving & Monitoring Queue for ticket closure. Incident Management and Request fulfilment through ServiceNow Portal.
- IT Inventory management and IT asset life cycle management.
- Provide physical hands and feet support towards IT stuff movement in the location, including IT devices in storeroom and Server room.
- Act as Technical SME to own any IT related problem for the location and track for closure.
- Act as POC for all 3rd party vendors towards End user devices (Laptops/Monitors/Video Conference unit/printers/mobile phones etc.)
- Report IT infra outage to offshore network/server team and provide H&F support to the offshore team, immediately onsite support may require in off hours in case of emergency.
- On demand support needed for planned Maintenance and activities during off hours or weekend in a rare scenario.
- Travel occasionally may be required in a very rare scenario to support nearby locations.
To Set You Up For Success, Your Experience Has Been Around:
- Advanced knowledge of Operating Systems like Windows & Mac OS and imaging laptop.
- Technical support in Application software for Desktops/Laptops on both Windows and MAC OS.
- Basic knowledge of LAN/WAN networking and TCP/IP ports HTTP, HTTPS and file sharing.
- Familiar with MFP configure and printer server.
- Able to troubleshoot MS office related issues and have some knowledge on O365 Intune environment for both Windows and MAC Assets. .
- Client interfacing and Vendor management skill along with experience of handling VIP support.
- Work on End point compliance (Control parameters –/AD /Anti-Virus –MS definder / MBAM - Bitlocker / SCCM/DLP/Nexthink/Avecto)
- Physical cables patching knowledge – Phone Voice and LAN Data.
- Excellent Soft skill, Communications skills (Voice & Email) to handle global customers Ability to perform in adverse situations.
- Knowledge of ITIL best practices and use of issue/problem tracking system.
- VNET / Cisco Video Conference support
- Rack and Stack Server and Network Equipment
- Ticket monitoring and closure (SNOW / Remedy)
- Verbal communications, Ability to effectively interact with peers and managers, especially for non-technic person.
- Good team player
Bonus of skills but not necessary:
- Active Directory/AAD/Intune Skillset
- Network knowledge
- Server knowledge
- JAMF
You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:
- You can pursue innovative career tracks and opportunities·
- You can enhance your professional development through education and dedicated training·
- We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
- 1 day Volunteering Leave per year
- Beyond minimum Pay Parental Leave
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
- コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
- 私たちはより良い方法を考えるだけでなく、それを実現していきます。
- 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
- キャリアを築いていくことができる革新的な環境を育んでいきます。
コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
コグニザントは機会均等雇用を実践しています。応募および候補者としての選考は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人としての地位、または連邦法、州法、もしくは地方自治体の法律で保護されているその他の特性に基づいて行われることはありません。
求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、[email protected] までご要望と連絡先をお知らせください。
免責事項
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。