We are Cognizant Artificial Intelligence
Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and business operations at every angle to really understand them.
With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate, and scale the most desirable products and delivery models to enterprise scale within weeks.
This is a remote position open to any qualified applicant in the United States
Job Title: Stibo Technical Lead (Remote)
Responsibilities:
- Operational Management of STIBO MDM:
- Proactively monitor the health, performance, and capacity of the STIBO MDM platform.
- Perform regular system checks, health checks, and preventative maintenance activities.
- Manage and troubleshoot data loads, integrations, workflows, and batch processes within STIBO MDM.
- Ensure data quality and consistency within the MDM system.
- Manage user access and security within STIBO MDM, adhering to company policies.
- Coordinate and execute deployments of configuration changes and minor releases in the STIBO MDM environment.
- Incident Management (ITIL Framework):
- Serve as a primary point of contact for incidents related to the STIBO MDM platform.
- Utilize ServiceNow to log, categorize, prioritize, diagnose, and resolve incidents according to defined SLAs.
- Escalate complex incidents to the appropriate teams (e.g., Development, Infrastructure) while maintaining ownership and ensuring timely resolution.
- Communicate incident status and resolution to stakeholders effectively.
- Generate reports and dashboards in ServiceNow to track operational performance and identify trends.
- Problem Management (ITIL Framework):
- Participate in root cause analysis of recurring incidents and identify underlying problems.
- Contribute to the development and implementation of problem resolutions and preventative measures.
- Maintain and update problem records in ServiceNow.
- Proactively identify potential problems and implement preventative actions.
- Flexible to work on Stibo MDM development, design and implementation.
- Collaboration and Communication:
- Collaborate effectively with Development, Infrastructure, Data Governance, and Business teams to ensure the smooth operation of the STIBO MDM platform.
- Communicate technical issues and solutions clearly and concisely to both technical and non-technical stakeholders.
- Participate in cross-functional meetings related to the STIBO MDM environment.
- Continuous Improvement:
- Identify opportunities for process optimization and automation within the RunOps function.
- Contribute to the development and maintenance of operational documentation and knowledge base articles.
- Stay up-to-date with the latest STIBO MDM features, best practices, and industry trends.
- Participate in post-incident reviews and contribute to lessons learned.
Qualifications:
- Minimum of 7+ years of experience in IT RunOps or Production Support roles.
- Minimum of 7+ years of hands-on experience administering and supporting a STIBO MDM platform, specifically with Product, Supplier data domains.
- Strong understanding of STIBO MDM architecture, data modeling, workflows, and integration capabilities.
- Proven experience working with ITIL processes, particularly Incident Management and Problem Management.
- Hands-on experience with ServiceNow for incident, problem, and change management.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication (written and verbal) and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time management skills.
Salary and Other Compensation:
Applications will be accepted until June 6, 2025.
The annual salary for this position is between $81,000 - $180,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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