iCertis Consultant
The primary role is to ensure that Icertis (CLMS) Contract Life Cycle Management System and business processes supporting Icertis are functioning in accordance with Client Corporate CLMS policies. Involve in performing diagnostic actions to determine workarounds solutions. Initiate Service Management processes, including Problem Management, to resolve the incident. With a focus on operational efficiencies and scalability of the system supports across the CLMS Procurement Operation
Responsibilities
· iCertis Key Responsibilities list what the person will be doing on a day-to-day basis
· Project Management Knowledge background in software industry products services applications within depth knowledge of SCM products services applications and specifically in CLM Applications
· Experience working with external vendors strong project management skills and demonstrated success in Managing the clients and controlling the deliverables in an implementation and support setting.
· Work with other business units including Integrations Operations and Customer Success Care Teams as required to ensure strong customer satisfaction.
· Excellent communication presentation skills
· Providing Level 2 and Level 3 support and managing escalations as appropriate.
· Coordinate with Icertis in case any issues Debugging needs to coordinate with L3
· Manage Business User Communication as well as Internal Team Cross functional Team Communications
· Ensure 1st level resolution leveraging SoPs.
· E2E Management through coordination with various technical teams
· Ticket creation for L3 Support.
· Managing the transactional activities and monitoring the changes and identifying the issue before others.
· 1st level automation solutions through SOP and Runbook automation
· Keep FAQs up to date around new releases and functionality
· Support on basic Icertis functionalities
· Technical root cause analysis and document workarounds
· Provide technical issue details impact assessments and test case details
· Coordinate with Icertis Product team for resolution of any code related issues
· Develop workarounds if bugs are identified
· Follow Business Change Control process including validation activities.
· Additional scope
· Efficient in Client Handling and Daily call with Vendor Customer
· Good Communication and possess customer handling skills.
· Good Knowledge on Integration Management with any ERP system
· Should have mentality to work Independently and resolve ticket within SLA
· Able to handle Escalation and Critical Issue
· Resources should be aware about Change Management Coupa CLMA Contract Lifecycle Management and Contact Publishing Power Author and Template creation
· Should be able to work effectively with cross-functional teams.
· Technical Skills iCertis
· Nice to have Skills CLMS and CLMA
· Essential Skills Contract Management and Project Management
Salary and Other Compensation:
Applications will be accepted until 06 June 2025.
The annual salary for this position is between $90,000 - $100,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
- コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
- 私たちはより良い方法を考えるだけでなく、それを実現していきます。
- 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
- キャリアを築いていくことができる革新的な環境を育んでいきます。
コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
コグニザントは機会均等雇用を実践しています。応募および候補者としての選考は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人としての地位、または連邦法、州法、もしくは地方自治体の法律で保護されているその他の特性に基づいて行われることはありません。
求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、[email protected] までご要望と連絡先をお知らせください。
免責事項
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。