Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
Role: Field Service Technician
Location: Oceanside, California
Job Type: Full time
Role:
This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time.
· Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
· Demonstrate independent troubleshooting and decisive problem solving.
· Actively participate in assigned projects to drive operational and/or IT improvements.
· Perform root cause analysis to eliminate reoccurring incidents.
· Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
· Participate in the creation and reinforcement of standards for Field Services.
· Work with cross functional teams in support of project initiatives in defining the IT support scope.
· Follow and promote defined ITIL procedures.
· Assist with support of network, server, and business infrastructure.
· Vet and define proposed shop floor processes in compliance with client Networking and Security policies and standards.
· Install technology hardware and software that fulfill project requirements according to standards or requirements.
· Support Windows 11 migration project
· Perform other assigned operational duties.
Requirements:
· A minimum of 3-6 years’ work experience supporting Manufacturing and Warehouse environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio).
· Mobile environment operating systems; Apple iOS. Android, Windows CE.
· Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
· Experience with PC Hardware troubleshooting
· Experience with serial-based technologies (PLC’s, scanners, printers).
· Experience with handheld scanners.
· Basic Audio-Visual Support
· Experience supporting label, laser, and multifunction printing.
· Broad technical IT knowledge and awareness of industry trends.
· Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
· Advanced troubleshooting skills.
· Relationship management and conflict resolution management.
· Experience with telephony technologies.
· Exposure to broad spectrum of IT applications and IT architecture.
· Working in cross functional teams and the ability to work as part of a virtual team.
· Ability to multitask and prioritize effectively.
· Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
· Onsite position
· Degree in computer science for IT or related.
· Network + certification nice to have.
Salary and Other Compensation:
Applications will be accepted until June 13, 2025.
The hourly rate for this position is between $30–$35 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· · Medical/Dental/Vision/Life Insurance
· · Paid holidays plus Paid Time Off
· · 401(k) plan and contributions
· · Long-term/Short-term Disability
· · Paid Parental Leave
· · Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
- コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
- 私たちはより良い方法を考えるだけでなく、それを実現していきます。
- 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
- キャリアを築いていくことができる革新的な環境を育んでいきます。
コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
コグニザントは機会均等雇用を実践しています。応募および候補者としての選考は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人としての地位、または連邦法、州法、もしくは地方自治体の法律で保護されているその他の特性に基づいて行われることはありません。
求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、[email protected] までご要望と連絡先をお知らせください。
免責事項
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。