Job Title: Content Reviewer – English Australian Accent
Location : Malaysia
As a Content Review Associate on the world's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety.
Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective team members
Required language (must have proficiency in reading, writing and speaking ): English with Australian Accent
Day-to-day responsibilities may include, but are not limited to:
● Understand and remain up-to-date with client’s policies and guidelines
● Review user reports regarding website content
● Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
● Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
● Serve as an advocate for the user community
● Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
● Review the reported content within agreed turnaround times and standards of quality
● Recognize trends and patterns, and escalate issues outside policy
● Fulfill base productivity and quality requirements of the client
● Respond to user inquiries with high quality, speed, empathy, and accuracy
● Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
● Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
● Identify inefficiencies in workflows and suggest solutions
● Review of sensitive content sometimes involving graphic or disturbing subject matter
Qualifications
Required Qualifications:
● 0 to 2 years of professional work experience in a related field.
● High School Diploma
● Fluency in English
Basic Qualifications
● Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive
Preferred Skills / Experience:
● Experience with confidential information collection and management
● Experience within a business process outsourcing environment or comparable service environment
Professional Skills Requirements
● Well developed logic based decision making and ability to triage and escalate borderline cases
● Excellent communication (verbal and written), facilitation and interpersonal skills
● Passion for corporate mission and ensuring a world class user support experience
● Quick learner and adaptable to learn new processes, concepts, and skills
● Excellent organizational and time management skills
● Results-oriented, self-directed, and inquisitive
● Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
● A reliable, proactive approach to entrusted tasks
● Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
● Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
● Passion for social media. Conversant with channels that provide on demand Video
● Neutral mindset to alternative video content that needs classification
● Must have some inclination/ viewpoint towards any/some of the following :
o Social media regulation
o Online free speech
o Govt regulated Internet controls
o Support for vulnerable sections of the society
o EU policy making
o Business process efficiency
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
#LI-CTSAPAC
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
- コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
- 私たちはより良い方法を考えるだけでなく、それを実現していきます。
- 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
- キャリアを築いていくことができる革新的な環境を育んでいきます。
コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
コグニザントは機会均等雇用を実践しています。応募および候補者としての選考は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人としての地位、または連邦法、州法、もしくは地方自治体の法律で保護されているその他の特性に基づいて行われることはありません。
求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、[email protected] までご要望と連絡先をお知らせください。
免責事項
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。