IVR Chatbot Genesys focus Developer
We are seeking an IVR Chatbot Developer (Genesys focus) specializing in Genesys Cloud. The ideal candidate will have a strong background in technology architecture and a good understanding of the Life and Annuities Insurance domain. This hybrid role requires excellent English language skills and offers a day shift with no travel requirements.
Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in Teaneck, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Responsibilities
· Design and implement scalable and robust architecture solutions using Genesys Cloud to meet business needs.
· Collaborate with cross-functional teams to ensure seamless integration of systems and applications.
· Analyze and evaluate existing systems to identify areas for improvement and optimization.
· Provide technical guidance and support to development teams throughout the project lifecycle.
· Develop and maintain comprehensive documentation for architectural designs and processes.
· Ensure compliance with industry standards and best practices in technology architecture.
· Conduct regular assessments to ensure system performance reliability and security.
· Lead efforts to troubleshoot and resolve complex technical issues in a timely manner.
· Stay updated with the latest trends and advancements in technology to drive innovation.
· Work closely with stakeholders to understand business requirements and translate them into technical solutions.
· Facilitate effective communication between technical and non-technical teams to ensure project success.
· Drive continuous improvement initiatives to enhance system efficiency and user experience.
· Mentor and coach junior team members to foster a culture of learning and growth.
Requirements
· Possess extensive experience in Genesys Cloud architecture and implementation.
· Demonstrate a strong understanding of the Life and Annuities Insurance domain.
· Exhibit excellent problem-solving skills and the ability to think critically.
· Have a proven track record of successfully delivering complex technology projects.
· Show proficiency in English language skills both written and spoken.
· Display strong interpersonal and communication skills for effective collaboration.
· Be adaptable to a hybrid work model and flexible in approach to work.
· Competency from Service Order (update Qualifications for both External and Internal posting as appropriate)
· Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
· Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
· - Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
· Thorough understanding of Genesys Framework, Integration with internal and external components.
· Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Salary and compensation
The annual salary for this position is between $80,000 – $130,000 depending on experience and other qualifications of the successful candidate. depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be received by July 30th, 2025.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-AS5
IND123
#CB
コグニザントのコミュニティ
コグニザントは、クライアントのビジネス、運営、技術モデルをデジタル時代に合わせて変革する、世界有数のプロフェッショナルサービス企業の一つです。私たちの独自の業界ベースのコンサルティングアプローチは、クライアントがより革新的で効率的なビジネスを構想し、構築し、運営するのを支援します。米国に本社を置くコグニザント（NASDAQ-100のメンバーであり、Forbesの2024年世界最高の雇用者の一つ）は、常に世界で最も称賛される企業の一つに挙げられています。コグニザントがどのようにしてクライアントがデジタルでリードするのを支援しているかについては、www.cognizant.comをご覧ください。
- コグニザントは世界中に300,000+上の社員を擁するグローバルな会社会社です。
- 私たちはより良い方法を考えるだけでなく、それを実現していきます。
- 私たちは正しいことを行うことで、社員、顧客、会社、地域社会に貢献します。
- キャリアを築いていくことができる革新的な環境を育んでいきます。
コグニザントについて
コグニザント（Nasdaq-100: CTSH）は世界有数のプロフェッショナル・サービス企業であり、企業がテクノロジーの近代化、プロセスの再構築、エクスペリエンスの変革を実現し、変化の激しい世界で優位に立てるよう支援しています。
コグニザントは機会均等雇用を実践しています。応募および候補者としての選考は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人としての地位、または連邦法、州法、もしくは地方自治体の法律で保護されているその他の特性に基づいて行われることはありません。
求人情報の検索や応募書類の提出に配慮を必要とする障害をお持ちの方は、[email protected] までご要望と連絡先をお知らせください。
免責事項
報酬情報は、この掲載日現在のものです。コグニザントは、適用される法律に従い、いつでもこの情報を修正する権利を有します。
応募者は面接に直接またはビデオ会議で出席する必要がある場合があります。また、各面接時に身分証明書の提示を求められる場合があります。