Location: Boston, MA, USA
About Cognizant Consulting
Cognizant Consulting is more than just a consulting practice—we are a global community of experts who help clients reimagine their business, operating models, and technology landscape. By combining deep industry expertise with strong technology advisory capabilities, we deliver impactful transformation outcomes for leading organizations across industries.
Why Cognizant
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply—even if you don’t meet every requirement. We value transferable skills, diverse perspectives, and a passion for consulting excellence.
Role Overview
We are seeking a Consulting Manager, BAU Delivery Coordinator/ Project Manager – Investment Operations to support day-to-day service delivery for mission-critical investment operations platforms. This role sits at the intersection of business operations, technology, and stakeholder management, owning first-line triage, incident coordination, backlog governance, and continuous improvement across BAU delivery.
The ideal candidate brings strong capital markets domain expertise, hands-on techno-functional skills, and the ability to operate effectively in a fast-paced, production-driven consulting environment, partnering closely with front-office, operations, and technology teams.
Key Responsibilities
Act as the first point of contact for BAU operational and technology issues, performing end-to-end techno-functional triage.
Diagnose issues, determine ownership, and coordinate resolution across functional and technical teams.
Drive timely closure of BAU items, ensuring adherence to SLAs and operational commitments.
Identify and escalate urgent, time-sensitive deliverables to maintain continuity of business operations.
Lead critical incident management during US business hours, including:
Cash breaks and reconciliation issues
Security master and data exceptions
Client reporting discrepancies
Application and system outages
Ensure structured communication, rapid resolution, and post-incident follow-up.
Serve as a key liaison between investment operations, technology teams, and delivery leadership.
Provide clear, timely status updates and manage escalations effectively.
Lead daily end-of-day stand-ups to review progress, address blockers, and plan next-day priorities.
Facilitate monthly BAU team meetings, including agenda creation, coordination, and documentation of actions.
Partner with Development Delivery Coordinators to optimise task allocation during BAU capacity availability.
Enforce quality and compliance of JIRA tickets, ensuring mandatory fields and workflow standards are met.
Own BAU backlog review, prioritisation, and allocation to improve throughput and reduce bottlenecks.
Support enterprise initiatives through ad hoc analysis and BAU task management.
Develop and maintain delivery dashboards, tracking KPIs and providing actionable insights to leadership.
Drive continuous improvement initiatives focused on operational efficiency and service quality.
Create and maintain post-incident documentation capturing root causes, resolutions, and preventive actions.
- Publish knowledge artifacts to central repositories (KEDB) to enable reuse and reduce repeat incidents.
Required Qualifications
- 8+ years of experience Project Management in capital markets or investment operations, preferably in a buy-side or consulting environment.
- Deep functional expertise in at least two of the following Investment Operations domains:
- Data Management
- Investment Accounting
- Performance Measurement
- Fund Treasury
- Client Reporting
- Strong understanding of asset management operations, including product structures, account hierarchies, and performance workflows.
- Hands-on experience with Oracle / SQL for data analysis and issue resolution.
- Experience with enterprise data integration technologies (ETL, APIs).
- Strong analytical, problem-solving, and prioritisation skills.
- Excellent written and verbal communication skills, with proven experience managing stakeholder escalations.
- Ability to perform effectively in high-pressure, fast-paced, consulting delivery environments.
Preferred Qualifications
- Experience with the Eagle Investment Systems platform or similar investment operations platforms.
- Prior experience supporting production or BAU operations within Financial Services technology organisations.
Work Authorization
Applicants must be legally authorized to work in the United States without employer sponsorship.
Work Model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a position requires 3 days a week in a client or Cognizant office in Boston, USA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Compensation & Pay Transparency
Salary Range: $110,000 – $130,000 USD annually, depending on experience, qualifications, and location.
This position is also eligible for Cognizant’s discretionary annual incentive program, subject to applicable plan terms.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。