Job Summary
The Sr Business Analyst will translate complex business needs into scalable solutions using ServiceNow ITAM and ITSM platforms in a hybrid work model. The role focuses on optimizing asset lifecycle processes enhancing service management workflows and aligning stakeholders around data driven decisions to improve operational efficiency and service quality for a global enterprise.
Responsibilities
- Drive detailed analysis of business processes related to IT asset and service management to identify gaps redundancies and improvement opportunities that directly enhance operational efficiency and service quality for enterprise stakeholders.
- Translate complex functional requirements into clear ServiceNow ITAM and ITSM configurations and user stories that enable teams to deliver stable scalable and maintainable solutions aligned with enterprise standards.
- Collaborate closely with process owners platform engineers and operations teams to design end to end workflows for asset lifecycle management including request procurement deployment maintenance and retirement.
- Facilitate requirement workshops process mapping sessions and backlog refinement meetings in a hybrid work model to ensure continuous alignment between business expectations and platform capabilities.
- Document current and future state processes data models and business rules in a comprehensive yet concise manner to support sustainable platform governance and knowledge retention.
- Coordinate functional testing user acceptance testing and defect triage activities for ServiceNow changes to ensure solutions meet functional expectations quality standards and compliance needs.
- Develop meaningful dashboards and reports leveraging ServiceNow data to provide insight into asset utilization service performance and compliance metrics that inform strategic decisions.
- Partner with finance procurement and operations teams to support asset reconciliation cost optimization and audit readiness through accurate configuration of ServiceNow ITAM modules.
- Provide day to day support and guidance to business users on ServiceNow ITAM and ITSM features ensuring efficient incident handling request fulfillment and adherence to defined processes.
- Align project work with organizational goals by prioritizing initiatives that improve employee experience reduce manual work and support responsible use of technology resources.
- Contribute to continuous improvement initiatives by analyzing feedback measuring outcomes and proposing enhancements that strengthen the value of ServiceNow solutions for the organization and society.
- Ensure compliance with data governance security and regulatory requirements by validating that ServiceNow configurations and workflows adhere to enterprise policies and controls.
- Adapt effectively to a hybrid work environment by using collaboration tools clear communication and structured documentation to maintain transparency and productivity across distributed teams.
Qualifications
- Apply advanced knowledge of ServiceNow ITAM capabilities such as hardware and software asset management to design configurations that support accurate asset tracking license optimization and lifecycle governance.
- Utilize strong ServiceNow ITSM expertise across incident problem change and request processes to create integrated workflows that improve service reliability and response times.
- Leverage domain understanding of asset management operations to connect business policies vendor contracts and inventory data with practical solutions on the ServiceNow platform.
- Bring eight to twelve years of progressive business analysis experience in enterprise environments demonstrating consistent ownership of complex initiatives and measurable delivery outcomes.
- Employ excellent communication and stakeholder engagement skills to gather requirements manage expectations and educate non technical audiences on ServiceNow capabilities and limitations.
- Demonstrate proficiency in process modeling requirements documentation and acceptance criteria definition using tools that support traceability and clarity for multidisciplinary teams.
- Apply analytical and problem solving skills to interpret large data sets from ServiceNow and related systems identifying trends risks and opportunities that influence strategic decisions.
- Exhibit familiarity with working in hybrid models and collaborating across time zones ensuring reliable participation in day shift activities without travel requirements.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。