Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeing a new Customer Service Representative to join our team. You will join the Client Services team within the Service Group, providing support to Financial Advisors, support staff, and external clients. As a Customer Service Representative, you will play a key role in delivering outstanding service, strengthening client relationships, and helping ensure a seamless support experience for both internal and external customers. While this is a remote role, we are only considering candidates that live in the Mesa, AZ area.
Role Responsibilities
- Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience.
- Educate clients on account services, products, and available capabilities.
- Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail.
- Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy.
- Thrive in a fast-paced and evolving environment while effectively managing multiple priorities.
- Perform basic technical troubleshooting and assist users with common technology-related issues.
Desired Skills & Qualifications
- At least a High School Diploma or equivalent is required
- Previous call center and customer service experience.
- Banking, financial services, or wealth management experience preferred.
- Proficiency with Microsoft Office Suite, including Outlook.
- Strong Windows 11 navigation and troubleshooting skills.
- Familiarity with Citrix, Good for Enterprise, and Active Directory is preferred.
- Ability to troubleshoot issues with monitors, speakers, keyboards, and mice.
- Knowledge of Microsoft Office and Outlook troubleshooting techniques.
- Exceptional attention to detail and commitment to accuracy.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to build rapport and maintain professionalism in all client interactions.
- Proven ability to prioritize tasks and adapt to changing business needs.
Salary and Other Compensation:
Applications will be accepted until August 7th, 2026.
The hourly rate for this position is $18.50 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。