Bulgarian speaking Service Desk Agent

Bulgarian Speaking Service Desk Agent

Job location: Budapest, Hungary, 9thDistrict, Mill Park Office Building

Role type: Full time employment

Working hours: 40 hours/ week

Office attendance: twice per week

Support window: Monday to Friday 9am - 9pm

We can offer:

• Competitive salary and cafeteria benefits, All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Risk and accident insurance
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10–15-minute commute)
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review
• Relocation package

Responsibilities:

• Handle end user calls and web queries in Bulgarian and English
• Act as the first point of contact for the customer
• Precise administration
• Act as primary contact between customer and resolving group
• Keep the user informed, own and follow up ongoing cases

We are looking for you, if you:

• have excellent written and verbal communication skills in Bulgarian and English
• have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
• have High School degree
• have desire to learn - no IT background required, training will provide the necessary technical knowledge
• are open to work in shifts (the support window the team needs to cover is 9AM – 9PM Monday to Friday)
• have excellent communication skills – both written and spoken
• are flexible, open-minded personality with a "can do" attitude