The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
Role Overview
We are looking for experienced business analysts and product owners to join a fast-moving digital team who are passionate about making a difference for our clients in the energy and utilities sector. Our team is leading significant digital transformation across our client organisations, including transforming the mobile app experience, the underlying technology platforms, and our ways of working.
Energy and utilities organisations across the UK and Ireland are going through a fundamental transformation, with a strong focus on green energy transition (including electric vehicles and heat pumps), enhanced customer experience through digital and data enablement, digitalisation of aging grid and metering infrastructure, and increasing disruption from innovative new market entrants. Cognizant has active engagements with multiple energy and utilities clients across the UK and Ireland, helping them become customer-obsessed and lead transformation initiatives to build new offerings, solutions, and innovative business models aligned to market trends and regulatory commitments.
This role is based out of Belfast, Northern Ireland, placing you at the heart of a dynamic and growing technology and digital services community, while working on transformation programmes that have direct impact across the wider UK and Ireland energy market.
This is an opportunity to be at the forefront of that transformation journey, working with some of the best domain and technology minds across the energy and utilities sector.
Key Responsibilities
Business Analyst/ Proxy Product Owner (PO)
Work with product teams to create and maintain a backlog of user stories, draft acceptance criteria, and help manage prioritisation using Scrum or Kanban frameworks.
Support the delivery of digital transformation programmes across customer-facing digital channels including mobile, web, and chat, with a focus on improving customer experience and self-serve capability.
Act as the voice of the customer across digital channels including desktop, mobile web, and chat, continuously looking for opportunities to improve the product experience.
Increase customer value through optimisation of digital products; find creative ways to break down larger product outcomes and features into MVPs, and champion product-centric ways of working.
Engage with business stakeholders and conduct workshops for requirement elicitation, translating findings into clear and actionable specifications.
Provide business consulting across advisory services, process consulting, and business analysis disciplines.
Conduct and lead requirement gathering workshops; produce Functional Specifications, BRDs, NFRs, RTMs, user stories, and test cases; support UAT, training, and go-live activities through the full lifecycle of programmes and projects.
Develop process maps at L1 through L4 levels, undertake gap analysis, and lead process benchmarking and reengineering activities.
Drive business process standardisation and harmonisation across client environments.
Prepare business cases and conduct business impact assessments to support investment decisions and change management.
Participate in application assessments, tool evaluations, and vendor selection exercises.
Ideate and conceptualise solutions to business pain points, translating them into well-defined requirements and technical briefs for delivery teams.
Create knowledge articles and thought leadership content, contributing to Cognizant's intellectual property, white papers, webinars, and social media engagement to support business development.
Participate in RFP and RFI responses, proactive proposal building, and solutionising activities for existing and new client accounts.
Sector Experience: Energy and Utilities
Customer platform and digital transformation, including self-serve journeys, mobile applications, and omnichannel customer experience.
Meter to Cash processes, including billing, payments, credit, and collections.
Asset and work management, including field operations and network asset lifecycle.
Customer experience transformation across regulated and competitive energy retail markets.
Renewables, electric vehicle, and smart energy programmes.
Essential Skills:
Extensive experience working with product teams to create and manage backlogs of user stories, drafting acceptance criteria, and prioritising work using Scrum or Kanban.
Strong experience delivering mobile application development across iOS and Android, with a clear focus on customer experience and digital payment methods.
Ability to manage multiple stakeholders at different levels within a client organisation, building effective relationships across business, technology, and delivery functions.
Ability to foresee risk, identify dependencies, and manage them proactively before they impact delivery.
Strong written and verbal communication skills, with the ability to translate complex business requirements into clear documentation and stakeholder narratives.
Strong team and interpersonal skills, with the ability to work collaboratively in agile, multi-disciplinary delivery teams.
Strong analytical and problem-solving skills, with the ability to structure ambiguous problems and develop pragmatic, evidence-based solutions.
Nice to Have Skills.
Holding a CSPO (Certified Scrum Product Owner) qualification would be a significant advantage.
Knowledge of modern software delivery practices such as Continuous Integration, BDD (Behaviour Driven Development), and TDD (Test Driven Development).
Experience in energy and utilities core business processes and systems, for example customer-facing processes such as CRM and field service platforms, and familiarity with modern billing and revenue management solutions including cloud-based, SaaS, or PaaS billing platforms.
Experience working in or alongside large regulated energy network or distribution organisations, such as those operating in electricity or gas transmission and distribution infrastructure.
Experienced and credible working in Agile frameworks including SAFe, Scrum, and DevOps delivery models.
Experience working in onsite and offshore delivery models.
Experience delivering complex mobile application projects on time and within budget.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。